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Job Number 20032889
Job Category Loss Prevention & Security
Location Courtyard Singapore Novena| 99 Irrawaddy Road Novena| Singapore|
Singapore| Singapore
Brand Courtyard by Marriott
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.
JOB SUMMARY
Manages security/loss prevention operations on a daily basis. Areas of
responsibilities include protection of property assets| employees| guests and
property| accident and fire prevention and response. Ensures that all areas of
the property are safe and secure. Maintains logs| certifications and documents
required by law and Standard Operating Procedures. Strives to continually
improve guest and employee satisfaction while maximizing the financial
performance of the department.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the security/loss
prevention or related professional area.
OR
• 2-year degree from an accredited university in Criminal Justice or related
major; 2 years experience in the security/loss prevention or related
professional area.
CORE WORK ACTIVITIES
Managing Security/Loss Prevention Operations
• Assists in the development and implementation of emergency procedures.
• Conducts investigation of all losses of property assets and refers to proper
management for disposition.
• Deploys security staff to effectively monitor and protect property assets.
• Comply with all Corporate Loss Prevention safety and security management
guidelines and procedures.
• Conduct periodic patrols of entire property and parking areas.
• Recognize success across areas of responsibility.
• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.
• Identifies and makes recommendations for minimizing physical hazards and
unsafe work practices.
• Implements action plans to monitor and control risk.
• Maintains required reports and documentation regarding patrols of property
and parking areas.
• Provides means for obtaining necessary medical attention on a timely basis.
Leading Security/Loss Prevention Teams
• Attends pre- and post-convention and weekly forecast meetings to understand
group needs and gather critical information to communicate to Loss Prevention
officers.
• Celebrates successes by publicly recognizing the contributions of team
members.
• Communicates the importance of safety procedures| detailing procedure codes|
ensuring employee understanding of safety codes| monitoring processes and
procedures related to safety.
• Encourages and builds mutual trust| respect| and cooperation among team
members.
• Identifies the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.
• Provides personal assistance| medical attention| emotional support| or other
personal care to others such as coworkers| customers| or patients.
• Serves as a role model to demonstrate appropriate behaviors.
• Solicits employee feedback| utilizes an |open door| policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.
• Strives to improve service performance.
• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.
Ensuring Exceptional Customer Service
• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Meet quality standards and customer expectations on a daily basis.
• Incorporates guest safety and satisfaction as a component of departmental
meetings with a focus on continuous improvement.
Conducting Human Resources Activities
• Assists in minimizing cost of accident claims through aggressive claims
management.
• Brings issues to the attention of Human Resources as necessary.
• Completes proper documentation and reports all employee accident and general
liability incidents to Claims Reporting Service.
• Conducts hourly employee performance appraisals according to Standard
Operating Procedures.
• Complete disciplinary procedures and documentation according to Standard and
Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.
• Administer property policies fairly and consistently.
• Maintain first aid and CPR certifications required for Loss Prevention
officers.
• Handles guest problems and complaints.
• Identifies the educational needs of others| developing formal educational or
training programs or classes| and teaching or instructing others.
• Provides services that are above and beyond for customer satisfaction and
retention.
Additional Responsibilities
• Analyzes information and evaluating results to choose the best solution and
solve problems.
• Develops and maintains a working relationship with local law enforcement
authorities.
• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.
• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.
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