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Job Number 190012TW
Job Category Sales and Marketing
Location The Westin Singapore| 12 Marina View| Singapore| Singapore|
Singapore
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.
Job Summary
Facilitate exceptional hospitality and service by enhancing the guest
experience with a focus on the location|s frequent Rewards Elite member
guests. Work as a member of the Guest Services Department supporting several
aspects of the Front Office Operation including Reception Desk Operations|
Pre-Arrival Operations| Lobby Greeter and Arrival Experience Operations.
Generate business travel leads| facilitate customer service events and
promotions that drive loyalty and share in the business travel segment. Assist
with research and follow up on referrals to ensure cost-effective gifting
process. Promote awareness of brand image internally and externally. Report
accidents| injuries| and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal
appearance is clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships with others; listen and respond
appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Read and visually verify information in
a variety of formats; move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance; stand| sit| or
walk for an extended period of time. Enter and locate work-related information
using computers and/or point of sale systems. Perform other reasonable job
duties as requested.
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