W Insider – W Singapore – Sentosa Cove


Job Number 19155002
Job Category Rooms and Guest Services Operations
Location W Singapore – Sentosa Cove| Lot 1412N Muklim 32| Singapore|
Singapore| Singapore
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.


The W Insider connects| differentiates and elevates the guest experience with
extraordinary experiences. The W Insider creates an Insider Culture at the
hotel – with guests| the team and the community. Anticipating and uncovering
what will WOW the guest| and empowered to act| the W Insider uses networks|
relationships and access to connect the newest| latest and coolest to the W
brand and the W guest.

The W Insider brings to life the W core value of ‘Insider’ for the W guest and
allows W Hotels Worldwide to activate this key brand differentiator in a way
that creates both valuable and memorable experiences for our guests|
ultimately driving loyalty to the W brand and providing hotels a way to
differentiate themselves in the ever-growing lifestyle hotel marketplace. The
position ensures that there is someone available at key times to focus
entirely on providing guests insider tips and information on the city they are
in as well as creating WOW moments (both big and small) that come to life
during the guest’s experience at W.

Unlike other guest-facing talent who have another primary function beyond
interacting with guests and providing inside information – like a Welcome
Agent accurately processing a check-in or check-out or a Concierge responding
to guest inquiries and phone calls –the W Insider has this as their primary
role. The role of interacting with guests personally| ensures a more enhanced
guest experience and more frequent activation of the ‘Insider’ core value|
which in turn leads to greater congruency between W’s promise of insider
access and the actual delivery of the experience.


Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.


• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.