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Job Number 19118925
Job Category Food and Beverage & Culinary
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.
JOB SUMMARY
Position responsible for all the Executive Lounge operations. Oversees guest
and employee satisfaction| maintaining standards and meeting or exceeding
financial goals. Develops and implements business plan for food and beverage.
CORE WORK ACTIVITIES
Developing and Maintaining Budgets
• Develops and manages all financial| employee engagement and guest
satisfaction plans and actions for Food and Beverage departments.
• Maintains a positive cost management index for kitchen and restaurant
operations.
• Utilizes budgets to understand financial objectives.
Leading Food and Beverage Team
• Manages the Executive Lounge.
• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.
• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.
• Creates and nurtures a property environment that emphasizes motivation|
empowerment| teamwork| continuous improvement and a passion for providing
service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee|s concerns.
• Provides a learning atmosphere with a focus on continuous improvement.
• Provides proactive coaching and counseling to team members.
• Encourages and builds mutual trust| respect| and cooperation among team
members.
• Ensures and maintains the productivity level of employees.
• Develops specific goals and plans to prioritize| organize| and accomplish
your work.
• Provides the leadership| vision and direction to bring together and
prioritize the departmental goals in a way that will be efficient and
effective.
• Sets clear expectations with the employees and team leaders and ensures that
appropriate rewards are given if expectations are exceeded.
Ensuring Exceptional Customer Service
• Provides excellent customer service.
• Responds quickly and proactively to guest|s concerns.
• Understands the brand|s service culture.
• Ensures that all employees| team leaders and managers understand the brand|s
service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has
been addressed by the appropriate manager or employee.
• Ensures all banquet functions are up to standard and exceed guest|s
expectations.
• Provides services that are above and beyond for customer satisfaction and
retention.
• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.
Managing and Conducting Human Resource Activities
• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.
• Conducts performance reviews in a timely manner.
• Promotes both Guarantee of Fair Treatment and Open Door policies.
• Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.
• Identifies the educational needs of others| develops formal educational or
training programs or classes| and teaches or instructs others.
• Develops an action plan to attack need areas and expand on strengths based
on employee engagement and guest satisfaction results.
Additional Responsibilities
• Complies with all corporate accounting procedures.
• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.
• Analyzes information and evaluates results to choose the best solution and
solve problems.
• Ensures effective departmental communication and information systems through
logs| department meetings and property meetings.
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