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Guest Service Agent – Front Office (Japanese Speaking)
Apply now Job no: 494468
Work type: Full-Time
Location: Marina Bay Sands
Categories: General Services- Concierge / Front Office- Front Of House-
Transportation- Hotel – Management- Call Center
Job Responsibilities
Front Office
Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction.
Handle guests requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests’ requests are followed through.
Handle guest requests made through incoming calls and perform follow-up with the Command Centre.
Handle room check out including regular checkout- express checkout and video checkout
Handle cashiering activities including paid-outs- foreign currency exchange- and encashment of travelers’ cheques
Promote the different categories of guest rooms and MBS operated F&B outlets and offerings
Familiarize with the local community and stay updated with major events in town to provide appropriate recommendations to guests to enhance their stay in MBS and Singapore
Maintain close liaison with all other departments to have a good understanding the operational flow to ensure seamless guest experiences.
Monitor activities in the hotel lobby and report any suspicious characters- items or/and activities to the Front Desk Manager.
Perform administrative duties including reports compilation and generation- updating of the system.
Perform any other duties and responsibilities as and when assigned by Management.
JOB REQUIREMENTS
Education & Certification
Minimum GCE ‘N’ or ‘O’ Levels.
Qualifications in Hospitality Management from a recognized institution is an added advantage.
Experience
At least 1 year of experience in the same capacity or any other hospitality related capacity
Competencies
Strong customer service and communication skills.
Good command in spoken and written English is essential and any additional languages is an added advantage.
PC Literacy and good typing skills.
Good team player- ability to work with minimal supervision and meticulous
Have impeccable follow-through; and “Can Do” attitude and mindset.
Be willing to work any day and any shift
Well-groomed and professional disposition.
Willingness to work on rotating shifts- weekends and public holiday