Senior Manager of Global Intelligence – Singapore Regional Office


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marriott hotel logo

Job Description
Posting Date Aug 26, 2020
Job Number 20048428
Job Category Finance and Accounting
Location Singapore Regional Office, 2 Harbourfront Place #06-08, Singapore
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

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This senior manager position assists the Director of Global Support & Intelligence in conducting analysis, developing/ implementing/ maintaining projects and programs for Marriott’s international properties.

Security Analysis and Crisis Management

Monitor political, economic, terrorism and crime trends worldwide and, where necessary, provide briefs on developments that may affect operations.

Provide monthly worldwide threat analysis report, weekly security updates, situation reports (SITREPs) and in-depth analysis (should a situation arise).

Produce written and verbal reports and analyses in logical and concise written format for associates and management of the company both on routine and ad-hoc assignments.

Provides intelligence support and threat assessments in emerging markets for Global Safety & Security – Technical Services and the Architecture and Construction (A&C) group to ensure proper design and systems philosophies are implemented on all new construction and renovation projects.

Manage intelligence efforts across a range of company activities including Open-Source Intelligence (OSINT), Human-Intelligence (HUMINT), third-party provider information/analysis subscriptions and other sources to complete analysis and forecasting.

Ensure Threat Condition Chart is current at all times. Communicate and publish the chart whenever there is a change.

Assist Director of Global Support & Intelligence in developing and maintaining Traveler Safety Program, provide trip briefs and communicate alerts with Marriott travelers.

Support Global Safety & Security Department in Marriott’s Crisis Management Program. Serve as Crisis Logistics Coordinator (CLC) for Marriott’s Asia Pacific Crisis Management Team and Area Crisis Teams. Ensure the Crisis Management Plans are current on a bi-annual basis.

Assist Global Safety & Security team for the Asia Pacific in logistics and crisis exercise training for properties, Continental Crisis Management Team and Area Crisis Management Teams (Tier One).

Maintain, develop and update training resources for property level Loss Prevention Dept.

Coordinate with a third-party vendor to conduct Crisis Management Compliance Audits and prepare final audit report for Crisis Compliance Audit Committee to review audit results.

Facilitates loss prevention training programs to educate loss prevention personnel in developing their safety, security and crisis management skills.

Always seek new technology to enhance products and services.

Direct the safety and security effort in the absence of the Director of Global Support & Intelligence.

Perform other duties as assigned to meet business needs.
Liaise with public and private sector counterparts as appropriate.

Training and Education

Assist GS&S Training Team to maintain, develop and update existing training programs to ensure hotels are meeting security and safety standards and organize continental training conferences and GS&S Academy courses in the fields.

Provide guidance for new hotels how to locate pre-opening training manuals and resources on Marriott Global Source (MGS) and ensure the establishment of accident prevention and security management plans and actions. Update guidelines for international properties as required.

Prepare agenda and seek presentations and speakers for the annual GS&S joint staff meeting and GS&S staff meetings.

Provide logistical support for Tier One Crisis Teams for Asia Pacific and help develop tabletop exercises for Tier One Crisis Teams.

Promote the annual Safety and Security Awareness month campaign in the field and manage GS&S-International’s role by participating in trade show and coordinating with Risk Management and vendors.

Write, edit and design quarterly newsletter. Information should be collected and articles solicited from the field. Provide a training column in each issue and promote best practices and standard operating procedures through ‘spotlighted’ articles. Update Associates on new training projects and resources. Coordinate with regional loss prevention directors and HQ Law Department for updated news/topic related articles.

Write and post updates, news and resources on Marriott Global Source (MGS).

Coordinate and oversee Global Safety & Security’s award and recognition programs.


Minimum six years related experience in security or intelligence is preferred.

Experience as a federal government employee, law enforcement personnel, corporate security or private sector intelligence analyst is an advantage.

Experience living and/or working abroad is preferred.

Skills and Knowledge

Must be fluent in English. Proven ability to write effectively and professionally in clear, concise English.

Knowledge of additional language(s) is preferred.

Excellent interpersonal and presentation skills.
Superior communication skills effectively and concisely both verbally and in writing. Effective briefer when interacting with internal and external audiences.

Knowledge of intelligence gathering and strong analytical and oral presentation skills.

Must be competent in computer skills, including knowledge of applications involving word processing, desktop publishing, databases and presentations. Proficiency in MS Office applications (MS Office 365, PowerPoint, Excel, Word, Publisher, Access, Picture Manager, SharePoint, etc.)

Technical capability in producing polished analytic products making appropriate use of style, formatting, graphics and geospatial information. Proficiency in Web-based search tools, applications, and communication technology required.

Demonstrate an ability to work independently with minimal guidance and supervision.

Demonstrate initiative-driving, creative/strategic-thinking, problem-solving, project-managing and relationship-building skills.

Working knowledge of geography, cultures and customs of the countries that Marriott operates in.

Knowledge of terrorist organizations, methods and mitigation measures to prevent future attacks.


Bachelor’s degree or equivalent in a relevant discipline (Business, Political Science, International Relations, National Security Studies, Public Administration, Security/Crisis Management, Strategic Intelligence, Journalism, etc.) is required.

Master’s degree highly desirable.
Possess subject matter expertise in Asia Pacific as well as the ability to operate as a generalist on other security areas and issues.

Some international travel will be required.
Ability to bridge cultural differences and work effectively with team members spread across several different locations and time zones.

Willingness to work outside of normal business hours and cover 24/7 Crisis Watch Duty every other weekend.

Perform well under pressure and able to manage stressful situations.

Demonstrate ability to thrive in a creative, innovative, and highly collaborative work environment. A proactive individual who is process-driven and details-oriented.

Able to manage multiple complex tasks under pressure of tight deadlines.