Senior Manager- Deployment Services – DELL – Singapore


Leads and manages Deployment Services delivery personnel responsible for the
delivery of contracted services to customers and meeting financial
commitments. Builds in-depth knowledge of clients| priorities- challenges and
initiatives and become a trusted advisor. With good knowledge on Dell EMC
product and service offerings- builds a strong team of talented subject matter
experts. Maintains awareness of all service matters and manage customer during
high priority escalations.
## Accountabilities
Ensures that full life cycle delivery costs are within or better than the delivery costs contracted according to the service level agreement.
Coordinates the activities of technical solution team members to meet contract obligations

Provides complex metrics and reporting support to all relevant stakeholders

Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement

Identifies opportunities for growth and innovation

Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience and relationships.


## Responsibilities

Responsible for managing larger group of Delivery Management team members.
Responsible for medium to large size accounts with higher level of complexity.
Helps define delivery management core processes and improvement opportunities.
Takes the lead role in managing relationships with larger- more critical customers.
May be involved with accounts spanning multiple geographies.
Manages multiple third-party partners across many programs in the successful delivery of technical solutions.
Oversees escalated problems to maintain strong customer experience levels. Drives technical issue resolution in complex deploy engagements.
Responsible for delivering in a highly-matrixed global delivery model.
Builds a highly technical team of Solutions Architects and Delivery Specialists and constantly develops the skills to align the delivery capability to business requirements.
Ensures high quality in service delivery to achieve high customer satisfaction levels.
Interfaces with customer on behalf of senior management via customer meetings and written communication.


## Skills

Demonstrated track record of delivering multiple high-quality services to medium to large sized accounts.
Good knowledge on High End Storage and Data Protection solutions and service offering.
Advanced organizing and planning skills to effectively manage larger teams.
Experienced priority-setting skills to effectively meet departmental strategic and operational objectives.
Ability to communicate clearly and present to senior leadership/executives.
Ability to lead large cross-functional delivery teams.
Demonstrates attentiveness to quality and productivity.
Advanced analytical- problem solving- negotiation and organizational skills.
Ability to motivate- direct and lead large groups of people.
Ability to manage significant delivery budgets and minimize program variances.
Ability to work independently.
Sense of Urgency
Communication and Presentation skills.
Interpersonal and Organizational skills

## Education and Experience

Typically- 15+ years of relevant experience or equivalent combination of education and work experience
Typically requires 8+ years managerial/leadership experience

We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.

If you`re ready to both champion and challenge world-class services on a
global stage- this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs- job requirements and individual qualifications- without regard
to race- color- religion or belief- national- social or ethnic origin- sex
(including pregnancy)- age- physical- mental or sensory disability- HIV
Status- sexual orientation- gender identity and/or expression- marital- civil
union or domestic partnership status- past or present military service- family
medical history or genetic information- family or parental status- or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Learn more about Diversity and Inclusion at Dell here.

Job Family: Professional-Services Job ID: R72009