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The Resident Delivery Specialist provides operational support and guidance to
customers to support the management and use of DELL_EMC backup solutions.
Responsible for performing a wide variety of daily Backup tasks as well as
providing recommendations for effective and efficient Backup system use.
Capable of working with minimal supervision. Considered an expert in the
implementation and use of DELL_EMC Backup solutions. Knowledgeable of industry
best practices in the implementation of complex Backup environments.
Demonstrates strong interpersonal skills with DELL_EMC Sales- Services and
external customers.
_PRINCIPAL DUTIES AND RESPONSIBILITIES_
Provides proactive recommendations to the customer for improving their use of DELL EMC Backup solutions to help maximize their satisfaction with DELL EMC. Actively contributes to the configuration- layout and performance tuning of DELL EMC products
Technical knowledge on various DELL EMC Backup products- _Networker- Avamar and Data Domain etc_
Good understanding on IT Operations- ITIL Processes- Policies- and Compliance with exposure and familiarity on a Shared Services type of operations on both regional and global infrastructure
Experience in managing Backup migration technology
Participates in the design and operational execution of the customer|s disaster recovery process as required. Performs necessary Backup infrastructure maintenance and necessary data migration- as required. Provides assistance to DELL EMC technical teams in the development of custom solutions and implementation preparation
Responsible for performing daily operational tasks and maintaining availability at the customer site(s). Provisions solutions based on standardized procedures as outlined by DELL EMC best practice documentation.
Performs complex and/or extended-stay software implementations per the specifications in the Statement of Work- Scope document- Architecture Design Document or Project Manager direction.
Successfully manages relations with Customers utilizing negotiation and influencing skills to acquire the internal and external resources necessary for optimal results. May occasionally be called upon to act as a backup to the Project Manager or to provide team technical leadership on specific implementations.
Seeks advice or assistance from management and/or Technical Support as required during difficult customer situations. Works in conjunction with DELL EMC colleagues to ensure effective resolution of technical issues encountered during implementations.
Stays current on technical specifications and hardware requirements of DELL EMC software products- including new and soon to be released products.
Represents DELL EMC in a professional manner to customers- DELL EMC Partners and other DEL EMC personnel at all times. May be required to support and train both customers and less experienced co-workers.
DELL EMC Proven Professional Certification desired.
_SKILLS_
Minimum 8 Years` Experience.
For government customer site assignment- required CAT2 Clearance
Level 2 or Level 3 System Administration in Unix flavors such as Solaris or HPUX or AIX or Linux Redhat.
Data Migration skill set using host based utilities such as LVM Mirroring- VxVM Mirroring and etc.
Knowledge in SAN/EMC Products is advantageous.
Knowledge in VMWare/Virtualization added Advantageous.
Job Family: Engineering Professional-Services Global-Services Job ID:
R037345