Dell provides the technology that transforms the way we all work and live.
But we are more than a technology company — we are a people company. We
inspire- challenge and respect every one of our over 100-000 employees. We
also provide them with unparalleled growth and development opportunities. We
can`t wait for you to discover this for yourself as a Senior Advisor- Business
Operations on our team in Dell Singapore.
Manages business operations activities that improve operational efficiency
within the Deploy Services organization. Implements and standardizes business
intelligence gathered from various processes and systems. Identifies and
recommends productivity improvement opportunities. Identifies key busines
metrics and reports. Tracks performance of the organization against strategi
and tactical objectives. This role will be dedicated to Global Remot
Deployment Services Team and will report to Manager- Global Deploymen
Services & matrixed to Director- Global Remote Deployment Services.
Manages key business operations activities and continuous improvement of the processes. Manages process and reporting activities to include financial- productivity- quality compliance- training- and/or efficiency- etc. Analyzes data to provide decision support to senior management.
Identifies key operational and performance metrics to measure business performance and drives/owns reporting activities. Measures performance of the organization against strategic and tactical operational metrics. Develops business models- business cases and forecasting tools in support of various strategic initiatives.
Identifies operational inefficiencies as well as best practices and drives improvement initiatives with senior management and operations teams.
Acts as a liaison and interfaces cross-functionally to maintain communication between business groups. Works with cross-functional groups to ensure all documents and tools are kept up to date and communicated in a timely fashion. Participates in the development of overall objectives and long-term goals of the organization.
Identify opportunities to improve business processes- seek stakeholder buy-in and implement the new processes.
Lead business planning process at divisional level & manage stakeholder expectations
Contributes to development of and manages the execution of systems and local/global tools to drive consistency and efficiency in managing the business. Executes project plans to roll out new/enhanced processes or systems capabilities. Participates in project/initiative prioritization process.
Collaborates with project manager(s) to drive the integrity and completeness of functional area projects- programs and solutions. Performs Total Cost of Ownership (TCO)- Return On Investment (ROI)- and/or Net Present Value (NPV) and other relevant financial analysis. Communicates project status by publishing high quality project reports and presentations.
Performs other duties as required
Skills and Experience:
10 – 12 Years with experience in managing IT Services Finance & Operations activities
Ability to work effectively with senior management
Contribute to Strategic & Operational discussions in Leadership Team Meetings
Strong Business Acumen & Communication Skills
Ability to work cross functionally & multi-task
Financial and analytical experience.
Possesses strong technology/industry knowledge.
Problem solving skills.
Sense of urgency.
Strong Computer Skills
Bachelor degree (Commerce / Accounting / Economics or equiv)
Job Family: Business-Support Job ID: R034446