Retail Manager – Singapore Marriott Tang Plaza Hotel


Job Number 190013EB
Job Category Retail & Gift Shops
Location Singapore Marriott Tang Plaza Hotel| 320 Orchard Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Supervise multiple retail outlets within a location. Direct the overall retail
efforts to create a proper merchandise mix| maximize sales and provide a
superior service atmosphere. Coordinate buying and pricing efforts for
appropriate retail categories in conjunction with Director. Work with
director| supervisors and employees to successfully execute retail operations|
continually improve guest service and employee satisfaction| and maximize the
financial performance of the department. Display merchandise| restock items|
and ticket merchandise with price or mark-downs. Follow proper inventory
system to conduct and reconcile merchandise inventory. Count and verify
merchandise orders upon receipt and document any shortages. Complete customer
purchases| process all payment types| and process returns| refunds| and
exchanges. Maintain appropriate cash levels in cash drawer| turn in all
property monies and receipts| and ensure deposits/cash drops are verified.
Follow checklist for opening and closing shop. Secure shop and monitor
customer activity to prevent losses due to merchandise theft and damage.
Assist management in hiring| training| scheduling| evaluating| counseling|
disciplining| and motivating and coaching employees and supervisors. Report
accidents| injuries| and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Speak with others using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships with others. Ensure adherence to
quality expectations and standards. Reach| bend| twist| pull| and stoop;
stand| sit| or walk for an extended period of time. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested.