_PRINCIPAL DUTIES AND RESPONSIBILITIES._
•Provides proactive recommendations to the customer for improving their use of
DELL EMC storage solutions to help maximize their satisfaction with DELL EMC.
Actively contributes to the configuration- layout and performance tuning of
DELL EMC products.
•Technical knowledge on various DELL EMC Storage products
•Good understanding on IT Operations- ITIL Processes- Policies- and Compliance
with exposure and familiarity on a Shared Services type of operations on both
regional and global infrastructure.
•Experience in managing storage migration technology.
•Participates in the design and operational execution of the customer|
disaster recovery process as required. Performs necessary storag
infrastructure maintenance and necessary data migration- as required. Provide
assistance to DELL EMC technical teams in the development of custom solution
and implementation preparation.
•Responsible for performing daily operational tasks and maintaining
availability at the customer site(s). Provisions solutions based on
standardized procedures as outlined by DELL EMC best practice documentation.
•Installs DELL EMC software products in a Mainframe and/or Open Systems
hardware environment. Performs complex and/or extended-stay software
implementations per the specifications in the Statement of Work- Scope
document- Architecture Design Document or Project Manager direction.
•Successfully manages relations with Customers utilizing negotiation and
influencing skills to acquire the internal and external resources necessary
for optimal results. May occasionally be called upon to act as a backup to the
Project Manager or to provide team technical leadership on specific
•Seeks advice or assistance from management and/or Technical Support as
required during difficult customer situations. Works in conjunction with DELL
EMC colleagues to ensure effective resolution of technical issues encountered
•Stays current on technical specifications and hardware requirements of DELL
EMC software products- including new and soon to be released products.
•Represents DELL EMC in a professional manner to customers- DELL EMC Partners
and other DEL EMC personnel at all times. May be required to support and train
both customers and less experienced co-workers.
•DELL MC Proven Professional Certification desired.
•5-8 Years` Experience.
•Level 2 or Level 3 System Administration in Unix flavors such as Solaris or
HPUX or AIX or Linux Redhat.
•Preference to have worked on Windows Server Environment as well.
•Data Migration skill set using host-based utilities such as LVM Mirroring-
VxVM Mirroring and etc.
•Knowledge in SAN/EMC Products is advantageous.
•Knowledge in VMWare/Virtualization added Advantageously.
•Strong Technical Aptitude
Job Family: Engineering Professional-Services Job ID: R034211