Multimedia Guest Service Assistant – Fairmont Singapore & Swissôtel The Stamford –


Job Description – Multimedia Guest Service Assistant (VAA01570)Employee Status:
Multimedia Guest Service Assistant This is a Shared Service position which supports both Fairmont Singapore & Swissôtel The Stamford. The Multimedia Guest Service Assistant serves all guests according to standards of service quality as established in Raffles City Convention Centre.
Hotel Overview: The Fairmont Singapore & Swissôtel The Stamford are ideally situated at the crossroads of Singapore|s business- cultural- entertainment and shopping districts.
We offer 778 and 1252
luxurious guestrooms and suites respectively- as well as a collection of 13 distinctive restaurants and bars and 70-000 square feet of prime meeting space – all supported by our
award-winning service teams.
Summary of Responsibilities:Reporting to the Banquet Operations Manager/Team Leader- responsibilities and essential job functions include but are not limited to the following:To ensure that all AV requirements are set on time and according to requirement.Ensuring all Audio Visual equipment maintained a first class and positive visual impact; including cleanliness & orderliness.To ensure that all AV storage areas are clean- organized & safe. Ensure proper inventory and maintenance of audio visual equipment.Place order for rental of equipment when department`s equipment had been exhausted. Know the AV rental price and able to quote when requested.Report any malfunction of AV equipment to Manager.To ensure that no wires are visible to guests- all cables and cords must be properly and safely taped down in an aesthetically pleasing manner- no crossing from one side to side without proper coverage.Work together with outside vendors to ensure equipment setup is tidy- neat and safe for all.Finding creative solutions and proactively solving problems in order to meet a demanding client base.Create internet password as requested.
Qualifications:Minimum GCE |O| LevelSound knowledge of audio visual operations- equipment and ITExcellent interpersonal and communication skills.Quick thinking and resourceful in handling any given situation.Organized and methodical- good attention to detail.