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Job Description – Laundry Service Coordinator (VAA01602)Employee Status:
Regular
ABOUT FAIRMONT SINGAPORE AND SWISSÔTEL THE STAMFORD
Ranked 7th in Top 10 most attractive employers in Singapore – Randstad Employer Brand Research 2018
Come and join our team at RC Hotels! An exciting and fulfilling career awaits!
We are searching for a diverse group of passionate individuals to work in our two NEWLY REFURBISHED hotels. Seated conveniently right above City Hall MRT station- we are located within Raffles City Shopping Centre. It is never a dull day within the hotel complex which consists of 13 Food and Beverage establishments- one of Asia`s largest and award-winning Willow Stream Spa and the cutting edge event and function space- Raffles City Convention Centre.
We believe the finest hospitality experience begins with our colleagues. It is our mission to provide everyone with equal opportunities for growth and success.
Hand in hand with our global team- we strive to provide a safe and dynamic working environment for all.
Be a part of something big- we will love to hear from you!
Laundry Service Coordinator
Summary of Responsibilities: The Laundry Service Coordinator handle the request of guest laundry garment- uniforms- Executive Laundry and retail garment to the standard set up by the hotel.
Reporting to the Assistant Manager- responsibilities and essential job functions include but are not limited to the following
Print laundry log sheet and monitor that On Call Valet brings down all recorded room number parcel to laundry department. Notify communications for parcels not bought down to ensure that timely collection of laundry parcels from guest rooms. Communicate with guest to highlight discrepancies- clarify matters- highlight minor defects by leaving voicemail and speak to guest to seek verification for major defect. If guest is not in to verify- item with major defect is to be return undone with a letter of explanation and consent for cleaning. Ensure that all laundry and drycleaning bills are accurately posted into the hotel wide computer system and complete daily sales summary to tally posted sales revenue. Follow up on every written orders to ensure that all cleaning request forms (laundry or drycleaning lists) are received by the required time. Administer on hold parcel record- stain letter- rejected item- daily guest works assembly report etc. Ensure items found from garments or from the processing centre are returned to the rightful owner and re-directed to the Lost and Found Department for further follow up. Prepare daily sales summary- function report- cashier report and casting of charges. Maintain adequate stock of forms relevant to the Valet Operations. Attend to guest complaints or clarifications in the absence of the superiors. Performs duties of marker & assemble in their absence or when necessary. Maintain cleanliness of the workstations. Use PPE e.g. safety shoes- mask and rubber gloves. Comply with the Workplace Health and Safety regulations and report all safety hazards within the work environment.
List of Core Qualifications:
GCE |N| or |O| Level.
Previous clerical work experience.
Fluent in English languages with adequate written ability. Ability to communicate effectively in the languages appropriate in the department
Ability to retrieve information fast and accurately.
Basic knowledge of fashion trend- style and accessories. Assertive and adequate judgement.