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Job Description – Laundry Operator (Contract) (VAA01585)Employee Status:
Regular
Laundry Operator The position Laundry Operator III- IV- V (Marking & Assembly) verifies the quantity of garments received for cleaning and attaches identification tags to each piece of garment using marking machine and communicates with Service Co-ordinator on discrepancy in count or defects on garments.
Hotel Overview: Strategically located in the heart of Singapore|s shopping- dining and entertainment districts and with the City Hall Mass Rapid Transit (MRT) train station and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore|s landscapes at your convenience. With a total of 2-030 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices- cutting-edge meeting space at Raffles City Convention Centre and one of Asia|s largest spas- Willow Stream Spa.
Primary ResponsibilitiesENSURE CLEANLINESS AND FINISHING QUALITY OF GUEST & EXECUTIVE CLOTHING
Check all laundry bag for laundry list with room number inside the soiled laundry bag.
Indicate hotel count on all laundry lists and tally with guest count.Tag on all garment accurately at appropriate location to indicate folding/hanging.Prepare laundry tag card- check laundry list for accurate posting. Sort fold and hang item accordingly into correct number box and hanging bar as per marking.Pack folded item- perform quality control and complete packing using the appropriate packing accessories (shirt card- collar card- plastic bag). Re-sent item required for re-pressing- sewing- stain removal and others.Pack hang item- perform quality control and complete packing using the appropriate packing accessories (tie card- plastic bag). Re-sent item required for re-pressing- sewing- stain removal and others.Request stain letters- if required Update packing records accordingly.Ensure guest clothing packaging are completed in accordance to LQA Standards.Report any discrepancy to Service Co-Ordinator/ Senior Assistant Manager on duty.Perform above required steps for Executive Laundry using appropriate reusable packing material (non woven coatbag)PROVIDE GUESTROOM EXPERIENCE THAT MEETS GUESTS` EXPECTATIONSCarry out instructions from the Team Leaders/Senior Assistant Laundry/Valet Managers on the laundry that require special attention (VIP- baby item- guest with sensitive skin- special garment design or material).Ensure guest receive required notification (voicemail for minor defects- return undone letter for major defect- lost & found letter- unremoved stain letters and other when required).Report immediately to Team Leader and Senior Assistant Manager should any guest/ executive laundry encounter reported loss or damage.
INVOLVEMENT IN WIDER JOB FUNCTION ACTIONS/RELATIONSHIPS
Ensure that safe working practices are followed including emergency proceduresComply with hotel and department policies and procedures at all timesCarry out any other duties as and when assigned by the Management of the Hotel and department.
Profile
Knowledge and Experience Minimum primary education Basic conversational English Understands basic instructions given by supervisors
Competencie
Able to read and write and recognise numbers.Interpersonal skills; good rapport with colleagues
Able to withstand prolong standing Attention to detail especially cleanliness- packing and folding presentationAble to work independently- reliable- self-motivated