A Room Service Junior Captain with Conrad Hotels and Resorts is responsible
for delivering and serving food and beverage items to guests in a timely|
friendly and efficient manner in the hotel|s continuing effort to deliver
outstanding guest service and financial profitability.
What will I be doing?
A Room Service Junior Captain would be required to take and deliver customer
orders and work to achieve departmental targets.
Specifically| you would be responsible for performing the following tasks to
the highest standards:
Set up room service trays and tables to prepare for incoming orders
Retrieve checks| set tables/trays according to specifications| retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms and meeting rooms
Serve meals to guests| collect guest trays and respond to guest requests in a timely| friendly and efficient manne
Present checks to guests and obtain paymen
Return payments/signed checks to order take
Perform order taker duties and answer room service telephone| as neede
Serve alcoholic/non-alcoholic beverages in accordance with federal| state| local and company regulations
Assist fellow team members and other departments wherever necessary to maintain positive working relationships
Follow cash handling procedures
Manage guest queries in a timely and efficient manner
Ensure cleanliness of work areas
Comply with hotel security| fire regulations and all health and safety legislation
Comply with local licensing laws
Be environmentally aware
What are we looking for?
A Room Service Junior Captain serving Hilton Worldwide Brand hotels and
vacations are always working on behalf of our Guests and working with other
To successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:
Good communication skills
Commitment to delivering high levels of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
Previous Food & Beverage and/or industry experience
Experience with cash handling
Knowledge of Food Hygiene Regulations
It will be advantageous in this position if you demonstrate the following
skills and differentials:
Experience in hotel
Experience in similar function
What will it be like to work for Hilton?
Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!