Guest Relations Manager – Singapore Marriott Tang Plaza Hotel


Job Number 19072926
Job Category Rooms and Guest Services Operations
Location Singapore Marriott Tang Plaza Hotel| 320 Orchard Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.


The incumbent will be accountable to the Director of Rooms and Front Office
Manager in the overall management of Guest Services at every conceivable
touchpoint from guest arrival to departure and including guests’ exclusive
access and experience at the Executive Club lounge. He/She will build on
Marriott’s Art of Hosting service culture| focus on Elites and ensure strong
service in mission-critical areas of the Hotel.

To the Inventive Host team and deployable at all guest touchpoints based on
the service exigencies and demands throughout the day and throughout the guest

To supervise the associates at the various touchpoints to ensure that they are
adhering to all hotel policies| procedures| regulations and standards| and
delivering the highest possible service standards and achieving and exceeding
prescribed/targeted guest satisfaction index.

To drive and be fully accountable for all guest comments through the Guest
Voice and Intend to Recommend programme.

Ensuring that the services at the Executive Lounge and above mentioned areas
are seamless| where communication is fluid and professional at all times.

Responsible for hiring| training and development of all Front Office
associates| ensuring they are nothing less than hospitable| outgoing and
guest-oriented at all times. To cover the duties of the Duty Manager when

Work closely with the Front Office Manager and Assistant Front Office Manager
in motivating and training of associates and ensuring the consistency of
service verbiage and standards to all guests at all times.

Any other duties as may be assigned from time to time.