Job Number 19100055
Job Category Spa
Location The Ritz-Carlton| Millenia Singapore| 7 Raffles Avenue|
Singapore| Singapore| Singapore
Brand The Ritz-Carlton
Position Type Management
Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.
Assists with managing aspects of the pool and beach areas| including overall
maintenance| daily upkeep| cleanliness and the operation of cabana units.
Provides and models service behavior to guests and employees. Assists with
continually striving to improve guest and employee satisfaction and maximizing
the financial performance in areas of responsibility. Position works with
direct reports to carry out departmental strategies.
CORE WORK ACTIVITIES
Assisting with Recreation Operations
Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees| absence.
Monitors quality| standards and meets the expectations of the customers on a daily basis.
Demonstrates knowledge of job-relevant issues| products| systems| and processes.
Schedules events| programs| and activities| as well as the work of others.
Provides personal assistance| medical attention| emotional support| or other personal care to others such as coworkers| customers| or patients.
Develops specific goals and plans to prioritize| organize| and accomplish work.
Supports the management of outside vendors including water sports and scuba.
Assists with managing group activities including sand painting| bon fires| and team building events.
Orders and manages necessary supplies. Ensures workers have supplies| equipment| tools| and uniforms necessary to do their jobs.
Assists with managing the children|s program (e.g.| coordinates activities| purchases equipment and supplies etc.).
Assists with managing pool and beach areas| including overall maintenance| daily upkeep and cleanliness| and the operation of cabana units.
Providing and Ensuring Exceptional Customer Service
Serves as a role model to demonstrate appropriate behaviors.
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs| provides guidance| feedback| and individual coaching when needed.
Conducting Human Resources Activities
Identifies the developmental needs of others and coaches| mentors| or otherwise helps others to improve their knowledge or skills.
Participates in the performance appraisal system process| giving feedback when needed.
Coordinates training activities for employees in department.
Encourages and builds mutual trust| respect| and cooperation among team members.
Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.
Education and Experience
High school diploma or GED; 1 year experience in the recreation/health club operations or related professional area.
2-year degree from an accredited university in Health Education| Physical Education| Hotel and Restaurant Management| or related major; no work experience required.
_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._