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Job Number 19155699
Job Category Food and Beverage & Culinary
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.
Job Summary
Oversee all on-site details for executing group events| develop and follow
checklist/itinerary| and troubleshoot event problems. Serve as liaison and
contact person for coordinating details of events with clients| outside
vendors| meeting planners| and others involved in events (e.g.| Food &
Beverage| Front Desk). Design| confirm| and communicate room layouts and set-
up requirements for special events. Enter and retrieve information contained
in computer databases using a keyboard| mouse| or trackball to update records|
files| and reservations. Transmit information or documents using computer|
mail| or facsimile machine. Operate standard office equipment other than
computers. Prepare weekly departmental payroll paperwork. Ensure staffs of
both the banquet and audio-visual departments are working together as a team
to deliver optimum service and that guest needs are met. Communicate with and
instruct staff (e.g.| Housekeeping| Food & Beverage) on how to set up event
rooms to client specifications. Work closely with Sales and Event Managers to
communicate benefits of and proactively sell audio-visual presentations to
customers. Assist management in hiring| training| scheduling| evaluating|
counseling| disciplining| and motivating and coaching employees; and serve as
a role model and first point of contact of the Guarantee of Fair
Treatment/Open Door Policy process.
Follow all company and safety and security policies and procedures| report
accidents and injuries| and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional| maintain
confidentiality of proprietary information| protect company assets| and
visually inspect tools| equipment| or machines. Welcome and acknowledge all
guests according to company standards| anticipate and address guests` service
needs| and thank guests with genuine appreciation. Speak with others using
clear and professional language| prepare and review written documents
accurately and completely| and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others| support team
to reach common goals| and listen and respond appropriately to the concerns of
other employees. Ensure adherence to quality expectations and standards. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 50
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.
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