Job Description – Director- Revenue Management (VAA01575)Employee Status:
Director of Revenue Management
Hotel Overview: Strategically located in the heart of Singapore`s shopping- dining and entertainment district and within the City Hall Mass Rapid Transit (MRT) station and other major transportation nodes at its doorstep- Fairmont Singapore & Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-030 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
This is a Shared Service position and supports both Fairmont Singapore & Swissôtel The Stamford.
The Director of Revenue Management is responsible to implement and use Revenue Management strategies- methods- processes- tools and systems across the hotels in order to optimise revenue and profit within the framework of the hotel strategy. Summary of Responsibilities: Reporting to the General Manager- responsibilities and essential job functions include but are not limited to the following:
Revenue Management Strategy Support
Support the Hotel Management to define the hotel strategy (in terms of business mix and pricing by season and type of day) for the future period Forecast market demand and implement price/inventory control to optimize revenue. Develop and direct revenue managerial plans with other indirect departments of F&B and Catering.
Revenue Management Performance Analyze in detail the hotels results and performance (average rates- occupancy rates- RevPAR..). Survey the market and competitors in terms of performance (RevPAR Index- market penetration…)- pricing and availability as a basis for future tactical decisions with the Hotel GM.
Run scenarios to determine optimised actions for contracts and business mix changes.
Revenue Forecasting Create an accurate and dynamic forecast for the future dates (by room and revenue by segment and day) based on the Revenue Management referenced systems recommendations and a daily monitoring of the data (portfolio- booking pick-up- events- calendar events).
Pricing- Planning & Distribution Optimisation Take daily decisions to optimise the hotel turnover. Decisions in terms of pricing- inventory management (RMLs open/close)- group quotation- distribution channels… Ensure that these recommendations are implemented in reservation and reception- and that systems (PMS- CRS/TARS- RMS) are updated accordingly
RevPRO Culture Ensure that a |RevPRO culture| is sprea
in the hotel- throug
the animation of weekly yield meetings and regular coaching and training sessions for the hotel teams
Team Development & Growth Provide coaching and development for the Revenue Management team to support career progression and growth.
Requirements Minimum of 5 years of relevant experience in the travel industry revenue managementStrong working knowledge of Microsoft Office including PowerPoint and Excel
Strong working knowledge of
RMS- PMS or distribution system
CompetenciesResults OrientatedAnalytical/Conceptualization/Strategic thinkingExternal and internal environment understanding Ability to work effectively and contribute in a team Great communication- presentation and influencing skills Customer/Commercial focusTeam support and development mindset for the teamMulticultural awareness and able to work with people from diverse cultures Flexible and able to embrace and respond to change effectively Self-motivated and energetic