Director – Finance Process Design – Singapore Regional Office


Job Number 19001749
Job Category Finance and Accounting
Location Singapore Regional Office| 2 Harbourfront Place #06-08|
Singapore| Singapore| Singapore
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

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Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
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As a member of the Project Pearl APAC leadership team| the Director| Finance
Process Design will partner with Area DOFs| DOF Advisory representatives as
well as Internal Control to design| document and implement the re-designed
finance & accounting processes keeping fully utilizing the PeopleSoft
technology| solutions as well as MBS services. The key objective is to pull
through efficiencies from the implementation of Project Pearl. This would
include FTE and other savings as per the Pearl Business Case. Another key
responsibility would be to track savings vs. the original Business Case for
each property.

Specifically| the Director will be responsible for designing| developing and
delivering appropriate process flows and materials to allow hotels to adopt
easily to the new way of working and in turn actualize efficiencies and FTE

With a focus on the people side of change – including changes to business
processes| technology and job roles to create and implement change management
plans that minimize employee resistance and maximize employee engagement. She
/ he will work to drive faster adoption| greater utilization and higher
proficiency on the changes impacting associates such that desired business
results are achieved. This includes managing the communications| deployment
and organization impacts related to the project across the readiness|
implementation and stabilization phases. She / he will also act as a coach for
project leaders and executives in helping them fulfill the role of change

Partnering closely with the other members of the Project Pearl AP leadership
team (both Marriott and Accenture)| and AP Continent| Area and Hotel teams|
she / he will:

Provide for internal and external project communications to ensure all stakeholders are appropriately informed and engaged.

Provide for the assessment of the AP organizational impact of Project Tetris and develop and execute strategies to effectively manage organizational transition (including additions).

Provide for appropriate training program to include design| development and delivery to effectively prepare affected associates to meet expected job performance criteria resulting from the implementation of Project Tetris Europe process and technology changes.

Provide for the planning and management of deployment resources to provide in country support to hotels and entities as they initiate the change.

Provide for the design and delivery of other change management programs / actions to enable the successful execution of Project Tetris AP and adoption of changes.

The Director must be adept at tapping diverse sources of information|
identifying efficiency opportunities| anticipating challenges and devising and
executing breakthrough strategies to deliver against current and future AP
Finance and Operations priorities| thereby strengthening Marriott’s
competitive advantage through excellence in accounting services delivery. She
/ he will lead a professional work team of dedicated change management project
resources. She / he will also support functional project teams in integrating
change management activities into their project plans. In addition| she / he
will work in collaboration with Continent| Area and Hotel Finance teams and
other key stakeholder groups to succeed.


Project Pearl is the conversion of MI and SPG hotels in APAC to PeopleSoft
Financials allowing hotels to utilize established Marriott Business Services
(by Accenture). This will establish a strong global finance operating model
that aligns systems| processes and policies across the Continent| optimizing
the delivery of financial services. This includes adding customized solutions
for the APAC environment such as Accounts Payable Integrated Banking| Vendor
Compliance| General Ledger Automation for recurring journals and reporting|
Income Audit Dashboard| Expedia Billing and Audit Recovery| A&L
Reconciliations and Credit Card Processing/Reconciliations. It may include
other enhancements as they are added to the system.

_Position Scope_

Term Commitment – approximately 18 – 24 months


Training Management

Develop in collaboration with Area DOFs and DOF Advisories by country/market as well as internal control the business process designs and analyze changes to existing roles| jobs and teams to fully communicate impacts.

Identify appropriate deployment support resources such as process flows| job aids| online help| onsite support and help desk required to achieve Project Pearl efficiency pull through.

Plan and manage the build of the training and performance support materials for the various impacted processes.

Leverage internal resources| research| and / or select outside consultants| as necessary| to develop the process design.

Provide for the effective delivery of process redesign across markets in line with end user performance requirements.

Identify and design methods to measure the effectiveness of implementation| i.e. Business Case pull through and Adoption KPI’s.

Assist with gathering feedback and tracking results to evaluate the quality and effectiveness of process changes.

Work with ADOF and property on a new organization design with takes into account system efficiencies.

Deployment Support of Process Resign

Coordinate with Area DOFs and DOF Advisory / Change Champions to execute required training

Project Management / Support

Develop and manage to a detailed training work plan with identified deliverables and dates.

Update progress on training tasks on the weekly status report and meeting.

Help to drive stakeholder engagement| leadership alignment| impact analysis| learning / training| business readiness| deployment and adoption measurement.

Assist with the development / update of communications content and related business process documentation as required.

Perform other duties as assigned by the AP Change Management Lead and AP Project Lead.



Ten+ years of broad financial accounting and reporting OR organization design experience in a global organization with increasing management responsibility.

Seven+ years in a management role; demonstrated success leading and developing a strong team in a complex| service intensive| deadline-driven environment.

Five+ years of experience supporting or leading change management efforts for a variety of organizational change initiatives including experience managing the change associated with complex| global systems implementation.

Hospitality / Lodging industry experience| a plus.

History of consistently delivering business results.

_Education or Certification_

University degree in Organizational Development| Human Resources| Psychology or related discipline strongly preferred.


_Knowledge and Skills_

Experience and knowledge of change management principles and methodologies.

A solid understanding of how people go through a change and the change process.

Understands| embraces and manages project planning and execution methodology| including the associated tools| work plan schedules| issue resolution tracking and status review updates.

Strategic thinker; processes information through a strategic lens and applies tenants of systems thinking / theory to issues / assignments.

Innovative thinker and agile learner; able to readily apply past learnings in new situations to generate solutions to Marriott challenges and / or create something entirely new.

Develops and maintains effective relationships with a broad group of stakeholders in order to foster trust and influence key decisions.

Exceptional communication skills| both orally and in writing; listens to others and effectively comprehends information; creates an atmosphere in which timely information flows smoothly through the organization.

Able to work in a matrix organization and make things happen without having to own all the resources; leverages shared resources to achieve results.

Able to consistently make decisions in a timely manner sometimes with incomplete information and under tight deadlines and pressure. Comfortable challenging organizational norms and accepted thinking to improve effectiveness.

Ability to manage multiple work activities concurrently with minimal supervision; able to understand and adjust to changing priorities| circumstances| direction| and personal styles.

Strong business performance management abilities – effectively deploys and manages resources| monitoring the progress of work against schedules| budgets| quality standards and achieving / exceeding planned economic benefits in a dynamic operating environment.

Able to orchestrate systemic change – initiates| supports and manages change within the organization| taking steps to remove barriers or to accelerate its pace.

Steps forward to address difficult issues; strong mediation skills to facilitate a constructive approach to dealing with conflict; guides others toward the accomplishment of identified| meaningful goals.

Skillful negotiator in tough situations; sells ideas persuasively; settles differences and wins concessions without damaging relationships; can be both direct and forceful while remaining diplomatic.

Active learner — able to enhance personal| professional and business growth through new knowledge and experiences; pushes the organization to learn from other industry standards and practices.

Trustworthy with strong business integrity and ability to hold sensitive information in confidence.

Fluency in English required| fluency in other Asian languages preferred.

Ability and willingness to travel across all in scope Asian countries| China and India required.

Proficiency with Microsoft Word| Excel and PowerPoint applications.