Dell provides the technology that transforms the way we all work and live. But
we are more than a technology company — we are a people company. We inspire-
challenge and respect every one of our over 100-000 employees. We also provide
them with unparalleled growth and development opportunities. We can`t wait for
you to discover this for yourself as a Customer Experience Consultant on our
Chief Customer Office team in Singapore
The Chief Customer Office (CCO) organization is a global team focused solely
on advocating for our customers. Our team is the catalyst for creating a
consistent and positive customer experience across our family of
businesses that will differentiate Dell and add value to the custome
relationship through greater trust- loyalty and engagement.
Within the CCO at Dell- we are looking for a Data Scientist to join ou
CCO Data Science team. In this role you`ll gain great visibility an
collaborate with a number of key leaders delivering valued customer experience
programs. You`ll partner with functional areas of the business to address the
key engagement and operational needs required to support transformational
opportunities that leverage the full Dell Technologies portfolio for our
_Roles And Responsibilities_
Provide data science services and work with stakeholders to assess demands and suggest data science methods that provide practical- value-added answers for the company.
Comfortable with or are highly motivated to learn and apply database tools and statistical predictive models by analyzing large datasets with a variety of tools (R- Python- SQL- Microstrategy- Microsoft PowerBI and Tableau)
Perform the full life-cycle of data analytics activities- including conceptualization- visualization and operationalization
Develop and deliver data science solutions to further advance Dell`s competitiveness in the areas of global supply chain and operations
Passionate about asking and answering questions in large datasets and have a strong desire to create strategies and solutions that challenge and expand the thinking of everyone around you.
Deep dive into data to find answers to yet unknown questions and have a natural desire to go beneath the surface of a problem.
Ask relevant questions and possess the skills to build algorithms necessary to find meaningful answers.
Possess ability to think strategically about how to use data to drive competitive advantages.
Creatively visualize and effectively communicate data findings and insights in a variety of formats.
_The position offers_
Opportunity to drive cutting-edge strategies and digital solutions for one of the industry`s most respected supply chain
Access and interaction with executive leadership team at a Fortune 50 company
Opportunity to work with a highly motivated team that invests in your development
A commitment to diversity and inclusion
Competitive compensation including bonus plans and a great benefit package
Exciting internal career opportunities to different roles
Bachelor or higher in Engineering- Statistics- Mathematics- Computer Science- Economics or Data Sciences (or equivalent experience)
Advanced knowledge of statistics utilizing statistical programming languages (R- Python- etc.)
Excellent understanding of machine learning techniques and algorithms- such as k-means- k-NN- Naive Bayes- SVM- Decision Forests- HMM- Neural nets- Deep learning etc
Experienced in working with unstructured data
Experienced with working on Customer Experience or relevant customer data
Experienced in data management and building packages
Experience with measuring and maintaining data quality
Proficient in SQL
We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.
If you share our passion for data and you`re keen to play a key role in
driving progress- this is your opportunity to develop with Dell.
Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs- job requirements and individual qualifications- without regard
to race- color- religion or belief- national- social or ethnic origin- sex
(including pregnancy)- age- physical- mental or sensory disability- HIV
Status- sexual orientation- gender identity and/or expression- marital- civil
union or domestic partnership status- past or present military service- family
medical history or genetic information- family or parental status- or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
Job Function: Business Support
Job Family: Business-Support Job ID: R57334