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GENERAL SUMMARY
Manages the delivery of customer engagements for EMC. Responsible for managing
the full life cycle of projects or programs from requirements gathering
through customer service handover. Acts as primary interface to the customer-
vendor and all EMC personnel associated with the engagement.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Responsible for the delivery and execution of portfolio of or highly complex detailed projects with high risk. May be dedicated to major accounts as post-sales contact.
Responsible for the development of a program implementation plan that articulates the role of EMC- as well as vendors and client resources- in the delivery of the designed solution within the account. Has a thorough understanding of the business objectives of the customers. Reviews and validates the statement of work (SOW). Responsible for reviewing and overseeing goals and milestones within projects to ensure EMC|s commitments to customer and customer business objectives are achieved.
Establishes program governance. Oversees projects in his/her portfolio and leads project managers to ensure projects are delivered on time and within budget and to satisfaction of the customer- EMC and Account leadership. Provides support- assistance and guidance to project managers as needed.
Overall responsibility for the profitability of the project portfolio. Evaluates the impact of change requests on overall customer satisfaction- profitability and business potential. Accountable for compliance to EMC|s revenue recognition rules and policies.
Oversees delivery Quality Assurance. Ensures that for any existing or potential customer escalation issues- appropriate communications are occurring to all EMC concerned parties; proactively manages customer relationship- oversees the EMC escalation and change control process. Provides regular updates of progress on those issues to both customer and EMC personnel
Point of contact for all executive/management communication. Ensures a strong and seamless relationship by maintaining communications about the project portfolio and all the initiatives to all the stakeholders: customers- management- sales and delivery personnel. Lead contributor in interacting with strategic customers
Articulates the full value of the EMC Solutions and EMC Services business benefit to the customer. Identifies potential future opportunities at the customers| and communicates to sales as appropriate
Leads team of project managers; provide project management- leadership and oversight to project and/or workstreams. Acts as a role model- provide feedback and coaching
Stays abreast of current industry trends and new technology through professional associations- trade journals- networking- and associated training and seminars. Complete and maintain industry-recognized project management certification. Complete quarterly accreditations
Responsible for review of proposals that address high levels of complexity and risk and address current and evolving client requirements. May actively contribute to the account planning process.
SKILLS
Communication skills.
Project management skills.
Consultative skills.
Financial and analytical experience.
Organizational skills.
Ability to prioritize projects and/or deliverables.
Understanding of EMC|s products and their value-added to the customer.
EMC Proven certified.
Strategic planning abilities.
Ability to lead- motivate and direct a workgroup.
Education Required: Bachelors (Technical)
Experience Required: 10+ Years
Job Family: Services Program-Management Professional-Services Global-
Services Job ID: R031152