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Job Description – Concierge (RTP00866)Employee Status:
Regular
ABOUT FAIRMONT SINGAPORE AND SWISSÔTEL THE STAMFORD
Ranked 7th in Top 10 most attractive employers in Singapore – Randstad Employer Brand Research 2018
Come and join our team at RC Hotels! An exciting and fulfilling career awaits!
We are searching for a diverse group of passionate individuals to work in our two NEWLY REFURBISHED hotels. Seated conveniently right above City Hall MRT station- we are located within Raffles City Shopping Centre. It is never a dull day within the hotel complex which consists of 13 Food and Beverage establishments- one of Asia`s largest and award-winning Willow Stream Spa and the cutting edge event and function space- Raffles City Convention Centre.
We believe the finest hospitality experience begins with our colleagues. It is our mission to provide everyone with equal opportunities for growth and success.
Hand in hand with our global team- we strive to provide a safe and dynamic working environment for all.
Be a part of something big- we will love to hear from you!
ConciergeThe Concierge is a specialized guest services representative of a full-service hotel- who aids the guests by providing a wide range of services including essential travel arrangements and delivering accurate tourist information- as well as fulfilling all their needs (of moral and legal) to ensure ultimate guest experience.Primary Responsibilities• Making reservations and is well versed with booking system in Singapore for theatre seats- airlines- transportation etc• Assist guest with local and foreign governmental rulings- immigration customs visas requirement• Able to provide information and is fully conversant with Singapore`s places of interests- commercial centers• Handling and investigation of guest requests/complaint• Assist guests in tours- golf- restaurant- flight booking- reconfirmation and making changes.• Providing directional information- shopping- places of interest- etc• Handling of Mail and Message and Lost & Found• Maintaining of brochures of hotel chain as well as places of interest• Limousine bookings and assignment of limousine jobs- handling of its billings and forecast of limousine revenue• Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative• Involvement in the pre-arrival arrangement- eg. Birthday decorations- honeymooners- anniversaries etc.• Efficient usage and upkeep of communication tools and equipment to enhance productivity of workflow• Handle all telephone enquiries and requests and ensure timely completion of pick-up and/or delivery service
Requirement:
• Minimum GCE ‘O` level or equivalent• Minimum 2 years experience in the service industry• Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel`s computer system• Read- write and speak English fluently• Focused on customer service- detail oriented in training- development and performance management• Posses good guest relations skills- confident- clear English• Interpersonal skills to deal with guests and colleague issues• Posses drive- initiative and must be able to work independentl
This position is only open to Singaporeans and Singapore Permanent Residents.