Communications – Assistant Manager – The Ritz-Carlton – Singapore


Job Number 19155799
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Millenia Singapore| 7 Raffles Avenue|
Singapore| Singapore| Singapore
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Oversee the operation of telephone switchboard station. Run/review daily
reports (arrivals| departures| contingency lists| shift logs| work orders).
Process all room/call/phone/internet related guest requests. Receive| record|
and relay messages. Update and distribute property telephone directories to
staff. Supply guests with directions and information regarding property and
local areas of interest. Follow up to ensure requests have been met. Arrange
transportation for guests/visitors. Address needs of VIPs. Dispatch bell staff
or valet staff as needed. Notify Loss Prevention/Security of any guest reports
of theft. Assist management in scheduling| evaluating| and motivating
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process.

Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests| service needs; assist
individuals with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; prepare and review written
documents accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Ensure adherence to quality expectations and
standards; identify and recommend new ways to increase organizational
efficiency| productivity| quality| safety| and/or cost-savings. Read and
visually verify information in a variety of formats. Enter and locate
information using computers and/or POS systems. Stand| sit| or walk for an
extended period of time. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._