Cluster iT Specialist – Marriott Hotel Singapore South Beach

Marriott hotel singapore south beach
Job Description
Posting Date Sep 24, 2020
Job Number 20055972
Job Category Information Technology
Location JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Overview of Position’s Responsibilities
As a member of a defined cluster organization, the Associate has responsibility for activities in the cluster:
Key focuses in this role are:
– Contributes advanced knowledge and skill in technology and general hospitality business knowledge to support assigned property(ies) and technology Information Resources objectives.

– Responsible to the property for all technology implementation, maintenance and support (including Internet).

Cluster Team members

Regional iT Support resources

Properties Management primarily the GM and DOF and other Executive Committee team members

Infrastructure technology partners

Local hardware, software and service technology partners

Measurements of Success


Effective individual contributor and team player.

Actively seek to be current with new technology within the hotel industry and Company.

Maintains computer/PABX etc. facilities and offices in a clean and orderly manner.

Completes assigned projects as specified within time frame.


As per assigned.


Demonstrates ability to operate independently (as well remotely).

Builds and maintain positive and effective relations with other members of Cluster iT team members, Regional iT, properties management team members in the cluster and technology partners, resulting in an effective work environment.


Effectively executes process and procedures for systems management including patching, pre-emptive maintenance, upgrades, backup, disaster recovery planning and testing as well as user ID management and Audit controls.

Specific Responsibilities


Proactively seeks to achieve desired results.

Executes, prioritizes, organizes, and accomplishes assigned work.

Demonstrates and applies iT knowledge by keeping up-to-date technically and applies new knowledge to job.


Ensures stakeholder technology needs are met.

As per assigned.


Build and maintain positive and effective relations with all the stakeholders.

Provides timely information to co-workers.

Uses computers and computer systems (including hardware and software) to conduct iT activities.
Monitors and manages the acquisition and maintenance of property based systems.
Ensures that computer and network operations occur according to procedures.
Ensures backup/recovery functions are performed on scheduled basis.
Ensures administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
Generates systems communications for property users to provide user tips, alert users of system problems and inform staff of progress or status.

Specific Skills & Experiences Required
Technical Skills

Solid knowledge of :
– Server and Active Directory Architecture and Security implementation.
– Windows Server Operating System and Active Directory.
– Desktop Operating iT and Desktop Management (GPO).
– Outlook email and approved mobile devices.
– iT organization and resources available.
– LAN Networks.
– Understanding of all of the Company’s technical standards and MIPs.

Other Skills

Competent written and spoken English skills.

Potential leadership skills.

Past project management and organization skills.

One year prior experience in operating or opening one of our Company Managed Hotels alternatively prior experiences in operating or opening one of our competitor Hotels.


24X7 availability.

Able to operate at any part of the city that the cluster serves.
Specific Skills & Experiences Desired
Hotel or Hospitality Management education or Bachelor’s degree level or equivalent.

Awareness of global hospitality technology trends.

Back of the house and guest facing operational and technical experience with hospitality management systems.