Chief Steward – W Singapore – Sentosa Cove


Job Number 190010K2
Job Category Food and Beverage & Culinary
Location W Singapore – Sentosa Cove| Lot 1412N Muklim 32| Singapore|
Singapore| Singapore
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.


Manages the daily kitchen utility operations and staff. Areas of
responsibilities include dish room operations| night cleaning| back dock
cleaning and maintenance| banquet plating and food running. Supervises kitchen
employees not actively engaged in cooking (e.g.| dishwashers| kitchen helpers|
etc.). Strives to continually improve guest and employee satisfaction while
maintaining the operating budget.


Education and Experience

• High school diploma or GED; 4 years experience in the procurement| food and
beverage| culinary| or related professional area.


• 2-year degree in Hotel and Restaurant Management| Hospitality| Business
Administration| or related major; 2 years experience in the procurement| food
and beverage| culinary| or related professional area.


Managing Day-to-Day Operations

• Orders and manages necessary supplies. Ensuring workers have supplies|
equipment| tools| and uniforms necessary to do their jobs.

• Schedules events| programs| and activities| as well as the work of others.

• Monitors the inflow of ordered materials and the maintenance of current

• Conducts china| glass and silver inventories.

• Controls inventories of food| equipment| smallware| and liquor| and report
shortages to designated personnel.

• Inspects supplies| equipment| and work areas in order to ensure efficient
service and conformance to standards.

• Investigates reports and follows-up on employee accidents.

• Manages all equipment| china| glass and silver (e.g.| adequate clean
supplies of each).

• Supervises employees ability to follow loss prevention policies to prevent
accidents and control costs.

• Enforces proper cleaning routines for serviceware| equipment| floors| etc.

• Enforces proper use and cleaning of all dish room machinery.

• Ensures all food holding and transport equipment is in working order.

• Ensures compliance with all applicable laws and regulations.

• Ensures compliance with food handling and sanitation standards.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

Leading Kitchen Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|

• Provides the leadership| vision and direction to bring together and
prioritize the departmental goals in a way that will be efficient and

• Ensures and maintains the productivity level of employees.

• Serves as a role model to demonstrate appropriate behaviors.

• Achieves and exceeds goals including performance goals| budget goals| team
goals| etc.

• Celebrates successes by publicly recognizing the contributions of team

• Encourages and builds mutual trust| respect| and cooperation among team

• Communicates performance expectations in accordance with job descriptions
for each position.

• Establishes and maintains open| collaborative relationships with employees.

• Participates in the management of department|s controllable expenses to
achieve or exceed budgeted goals.

• Strives to improve service performance.

• Solicits employee feedback.

• Understands the impact of department|s operation on the overall property
financial goals and objectives.

Ensuring Exceptional Customer Service

• Attends meetings and communicates with executive| peers| and subordinates as
an effort to improve quality of service.

• Manages day-to-day operations| ensures the quality| standards and meeting
the expectations of the customers on a daily basis.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Recruits| interviews| selects| hires| and promotes employees in the

• Trains employees in safety procedures.

• Provides feedback to individuals based on observation of service behaviors.

• Reviews employee satisfaction results to identify and address employee
problems or concerns.

• Ensures disciplinary procedures and documentation are completed according to
Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer
Review Process.

• Ensures property policies are administered fairly and consistently.

• Ensures utility staff is properly trained regarding sanitation| equipment
handling and chemical usage.

• Participates in employee progressive discipline procedures.