Banquet Operations Manager – Fairmont Singapore & Swissôtel The Stamford –


Job Description – Banquet Operations Manager (VAA01505)Employee Status:
Banquet Operations Manager
Hotel Overview: Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-028 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
This is a Shared Service position which supports both Fairmont Singapore & Swissôtel The Stamford. The Banquet Operations Manager is responsible for planning and directing the operations of each event to maximise profitability and customer satisfaction in Raffles City Convention Centre.
Summary of Responsibilities:
Reporting to the Director of Banquet Operations- responsibilities and essential job functions include but are not limited to the following:
Coordinate all the details and requirements of each event- including on site changes or request effectively
Planning of service strategy for each event- including the assignment of service personnel
Attend pre event meeting with organizers and disseminate information on changes to all colleagues and relevant departments
Maintain a smooth coordination with Banquet kitchen by providing an accurate guest count and progressive update on event program
Conduct roll call and brief th

colleagues on the requirements for each function- including training on relevant service standards

Ensure function rooms and equipments are set-up according to specification before the start of each function and after each function- supervise the dismantling of the set-up and ensure the area is clean in a condition fit for the next function

Maintain a smooth co-ordination with the Banquet Kitchen by providing an accurate guest count- and progressive update on the function program

Ensure that all functions are properly posted; checks signed- and prepare Banquet Summary Report

Ensure all safety- hygiene- loss control policies are adhered to

Ensure all operating equipment quality is maintained and service and storage areas are kept safe and clean

Comply with hotel and department policies and procedures at all times

Carry out any other duties as and when assigned by the Management of the Hotel and department

Minimum Diploma qualification

Prior experience in
operations of similar capacity will be an advantage

Strong administrative skills- organised and meticulous

Excellent interpersonal and communication skills