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Job Number 19093793
Job Category Sales and Marketing
Location Le Meridien Singapore| Sentosa| 23 Beach Road| Singapore|
Singapore| Singapore
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.
JOB SUMMARY
The position assists with the soliciting and handling of sales opportunities.
Ensures business is turned over properly and in a timely fashion for proper
service delivery. Assists in leading all day-to-day activities related to
sales with a focus on building long-term| value-based customer relationships
that enable achievement of sales objectives. Achieves personal sales goals.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 2 years
experience in the sales and marketing or related professional area.
OR
• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; no work experience required
CORE WORK ACTIVITIES
Building Successful Relationships that Generate Sales Opportunities
• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.
• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include participating on sales calls|
entertainment| FAM trips| trade shows| etc.
• Develops relationships within community to strengthen and expand customer
base for sales opportunities.
• Assists with managing and developing relationships with key internal and
external stakeholders.
• Provides accurate| complete and effective turnover to Event Management.
Managing Sales Activities
• Participates in sales calls with members of sales team to acquire new
business and/or close on business.
• Supports the operational aspects of business booked (e.g.| generating
proposal| writing contract| customer correspondence).
Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue
• Identifies new business to achieve personal and location revenue goals.
• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.
• Assists in closing the best opportunities for the location based on market
conditions and location needs.
• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.
Providing Exceptional Customer Service
• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Executes and supports the company’s customer service standards.
• Provides excellent customer service consistent with the daily service basics
of the company.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service
levels.
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