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Assistant Manager – Service Bars Gaming Floor
Apply now Job no: 493975
Work type: Full-Time
Location: Marina Bay Sands
Categories: Front Of House- F&B Management
_Job Scope:_
Direct the casino mass gaming beverage operation according to established standards- provide excellent guest service maximize satisfaction.
Complete knowledge of all liquor brands- wine- beers- and non-alcoholic selections.
Develop interesting and balanced beverage menus and selections on a timely basis that are appropriate and responsive to the market.
Provide constructive suggestions regarding beverage preparation- presentation
Develop unique and achievable revenue initiatives.
Effectively control food and beverage costs- operating expenses- inventory levels- payroll- etc
Ensure that operations support casino marketing efforts by providing outstanding service to casino patrons during special events
Monitor and hold accountable for the direct report performance
Develop business plans and capital expenditures plans that are consistent with the overall strategic positioning of the property.
Ensure to comply all related hygiene standards throughout the areas belong to Service Bar Gaming Floor.
Maintain close liaison with all internal departments to have a good understanding of other Departments’ operational flows.
Recommend promotion and development of team members.
Proactively support and follow the instruction given by upper management.
Work with team members to minimize wastage and increase productivity and efficiency. Review operation results with the team and identify opportunities for improvement.
Ensure all cashiering procedures are in compliance with standards.
Monitor and minimize wastage of all operation related and maintain labour expense
Monitor floor operation and team member service to ensure all follow SOPs- provide extra mile with personalized service to ensure guest satisfaction.
Resolve guest complaints with service recovery in a timely and professional manner. Take personal responsibility to resolve issues.
Demonstrate MBS core values and be the role model of team members
Responsible for team member performance reviews- discipline- team member awards- payroll… etc.
Update team member schedule in “time manager” & “VR” system
Conduct training for team members.
Conduct inventories and orders food and beverage products- operating supplies.
Conduct daily pre-shift meetings.
_Job Requirements:_
Energetic and results oriented.
Be able to work for night shift and smoking areas.
Certificate or diploma in F&B management or extensive F&B experience.
A minimum of 1-year experience at a managerial level in a 5-star hotel or a deluxe operation.
Basic accounting knowledge.
Good leadership skills.
Fluent in English- additional languages are advantages.
Well-groomed with professional appearance.