Job Description – Assistant Director of IT Operations (VAA01607)Employee Status:
ABOUT FAIRMONT SINGAPORE AND SWISSÔTEL THE STAMFORD
Ranked 7th in Top 10 most attractive employers in Singapore – Randstad Employer Brand Research 2018
Come and join our team at RC Hotels! An exciting and fulfilling career awaits!
We are searching for a diverse group of passionate individuals to work in our two NEWLY REFURBISHED hotels. Seated conveniently right above City Hall MRT station- we are located within Raffles City Shopping Centre. It is never a dull day within the hotel complex which consists of 13 Food and Beverage establishments- one of Asia`s largest and award-winning Willow Stream Spa and the cutting edge event and function space- Raffles City Convention Centre.
We believe the finest hospitality experience begins with our colleagues. It is our mission to provide everyone with equal opportunities for growth and success. Hand in hand with our global team- we strive to provide a safe and dynamic working environment for all.
Be a part of something big- we will love to hear from you!
Assistant Director of
Summary of Responsibilities:
Reporting to the Area Director of Information Technology and Business Innovation- responsibilities and essential job functions include but are not limited to the following:
Oversee Hotel Technology Services team from managerial aspects and provide guidance to ensure all technology based questions can be answered promptlyManage the day to day operations and scheduling of Technology colleagues in different hotelsEnsure that the team consistently provides a high level of operational stability for property based technology- and high levels of service and support to colleagues and guests Maintain and promote core technology standards and maintain Accor best practices in respect to property systemsEnsure that Accor Technology Policies and Procedures are carried out- according to The Finance & Accounting Policy Manual and as outlined in the Systems Manager user GuideProvide twenty-four hour support for mission critical systems as documented in the service escalation documentAssist the Area Director in effectively communicating technology related plans- actions and decisions with the hotel teamAssist and support the hotel`s strategic plan implementatio
Minimum Degree Holder6-8
years experience in Computer Operations & NetworkingPersonal Attributes: Individual must work well under pressure and be able to manage multiple projects and issues simultaneouslyGood written and verbal communication skills for customer handling and system documentationInnovative and creative in contributing ideas and applying technology to business needsOrganizes workload- sets priorities and works within deadlinesAnalytical and good problem solver with a positive work attitude- good follow-up skills and ability to work independentlyExperience in managing and leading a team of technical and non-technical staff to deliver the project assignmentsMature and positive attitude; strong sense of quality and responsibilityAble to be on standby 24 X 7 and support operations after office hours- on weekends and Public Holidays