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Job Number 190012U7
Job Category Event Management
Location Le Meridien Singapore| Sentosa| 23 Beach Road| Singapore|
Singapore| Singapore
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.
JOB SUMMARY
Entry level management position that leads the banquet staff while personally
assisting in executing events based on requirements and standards. Develops
and directs team to provide consistent| high quality service. Communicates
performance expectations and trains staff in processes. Responsible for
managing financial and administrative duties.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the event management| food
and beverage| or related professional area.
CORE WORK ACTIVITIES
Supporting Management of Department Operations and Inventories
• Manages departmental inventories and assets including par levels and
maintenance of equipment.
• Conducts monthly department meetings with the Banquet captains and
employees.
• Maintains attendance log for banquet employees.
• Maintains and enforces established sanitation levels.
• Adheres to and reinforces all standards| policies| and procedures (SOPs|
LSOPs| etc.).
• Ensures employee awareness of the event phase portion of the Meeting Planner
Survey and Guest Satisfaction Scores.
• Orders supplies for the department (e.g.| china| glass| silver| buffet
presentations| props| and other service equipment needs).
• Uses banquet beverage “Use” records to guide banquet beverage supervisor in
controlling liquor costs| managing the banquet beverage perpetual inventory
and requisitioning liquor.
• Understands the impact Banquet operations has on the overall success of an
event and manages activities to maximize customer satisfaction.
• Schedules banquet service staff to forecast and service standards| while
maximizing profits.
Participating in and Leading Banquet Teams
• Attends and participates in all pertinent meetings.
• Leads shifts and actively participates in the servicing of events.
• Applies and continually broadens knowledge of food and wine pairings and
cutting edge cuisine| and overall event presentation.
Providing and Ensuring Exceptional Customer Service
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service
levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.
• Reviews quarterly Meeting Planner Survey and participates in the development
and implementation of corrective action to address service challenges; focuses
on continuous improvement of guest satisfaction.
Conducting Human Resources Activities
• Interviews and hires Banquet captains and employees with appropriate skills.
• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.
• Ensures employees understand expectations and parameters.
• Observes service behaviors of employees and provides feedback to
individuals.
• Reviews comment cards and guest satisfaction results with employees.
• Participates in the development and implementation of corrective action
plans.
• Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.
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