Senior Manager Commercial Services – Hilton – Singapore


Hilton is one of the largest and fastest growing hospitality companies in the
world| with more than 5|500 properties in over 100 countries and territories.
In the 100 years since our founding| we have defined the hospitality industry
and established a portfolio of 17 world-class brands| including our flagship
Hilton Hotels & Resorts brand| which is the most recognized hotel brand in the
world. We have more than 90 million members in our award–winning customer
loyalty program| Hilton Honors.
In this role| you will support the Vice President| Revenue Management – Asia
Pacific in leading and delivering valuable business intelligence and effective
commercial plans to achieve revenue and market share targets across Asia
You will be accountable for the co-ordination of tactical changes to suppor

the Asia Pacific commercial plan and synchronize the commercial performanc

analysis for Asia Pacific. Your output will inform both ongoing commercia

activity as well as the Hilton Performance review process including Monthl

and Quarterly Business Reviews with Senior Executives. You will be responsible
for the creation of commentary that explains the performance of the region|
ensuring we are able to articulate the reasons behind performance as well as
articulating business influences that might impact the future. Examples being
weekly reporting| MBR & QBR commentary| annual planning and event-driven

What will I be doing?

As the Senior Manager| Commercial Services – Asia Pacific| you will be
responsible for performing the following tasks to the highest standards:

Own Asia Pacific|s commercial performance planning| development| and execution| including Asia Pacific|s Commercial Focus and resulting commercial plan.

Execute a continuous improvement process with a focus on long term planning.

Partner with other Commercial Services leaders to analyze and develop Asia Pacific|s performance insight including business drivers| trends and future risks and opportunities.

Brief senior leadership on performance| critical performance insight| and planned commercial action.

Drive Asia Pacific|s Monthly and Quarterly Business Review process to prepare Senior Commercial leadership with performance drivers| business insights and commercial actions in place to influence results.

Lead resources that support Managed| Franchise and Brand RDRs/Commercial Directors in the delivery of Systemwide and Managed Commercial Focus Forums.

Communication will be in 2 parts| to support the Asia Pacific Region alongside the SVP & Commercial Director Asia Pacific but also supporting the high level wrap up and support for APAC Systemwide data/insight where applicable.

Craft presentation content for Senior Commercial Leadership through the ability to convert data and analysis into consumable bits of information appropriate for the target audience.

Own and Plan regular communication for the Asia Pacific Commercial Team in the form of RDR/Commercial Director weekly calls| quarterly meetings| and relevant information lead WebEx.

Reporting Production and Delivery

1. Deliver accurate| timely| value-add reporting to Senior Commercial Leadership supporting the needs of Commercial segments| channels and regions on a Systemwide / O&M basis.

2. Coordinate/support with other reporting/analytic orgs within Hilton Worldwide to ensure Commercial Services is communicating figures and storylines that are consistent with all other sources including DNA Team both regionally and globally.

Reporting Development

1. Develop new reporting to address information gaps and support new initiatives for both Systemwide and O&M.
2. Drive automation in reporting process wherever possible to increase % of time spent on analytics and insight both Systemwide and O&M.


1. Determine if existing Commercial initiatives are effective and recommend enhancements to Senior Commercial Leadership to drive the commercial and market performance of Asia Pacific.

2. Manage R&O process across the Region for O&M portfolio

3. Understand trends

4. Drive efficiencies

5. Develop Commercial Services content| storylines and presentations for Senior Commercial Leadership for MBR| QBR and Performance Review meetings

Drive and support Commercial Services Initiatives & Projects

What are we looking for?

A Senior Manager| Commercial Services – Asia Pacific serving Hilton Brands is
always working on behalf of our Guests and working with other Team Members. To
successfully fill this role| you should maintain the attitude| behaviors|
skills| and values that follow:

Minimum five (5) years in analytical role

Minimum three (3) years in role requiring regular presentation to executive leadership

Minimum two (2) years managing staff or vendor relationships

Strong Communication skills

Critical thinking and Analytical skills

Advanced Excel modeling| SQL| data retrieval and manipulation

MS Office (including Power Point presentation skills)

Can travel on short notice and is adaptable to schedule changes. There is potential for significant travel above 50%.

Experience developing budgets| forecasts| and managing expenses

Strong presentation skills and executive presence

Positive relationship and influencing skills

Analytical and problem solving skills

Personal dedication to succeed

Strategic insight and execution

Ability to direct and motivate non-direct reports

It would be helpful in this position for you to demonstrate the following
capabilities and distinctions:

Hotel Operations/Sales experience preferred

Advance degree| MBA preferred

Tableau Desktop experience preferred proven experience in large matrixed organizations

Hilton software programs

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!