APPLY HERE Tang Plaza hotel Singapore
Job Description
Posting Date Sep 28, 2020
Job Number 20056724
Job Category Sales and Marketing
Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
Job Summary
Designs and produces marketing materials including, but not limited to, advertisements, collateral, signage, flash pieces, electronic brochures and presentations that reflect the brand’s image and style in order to drive hotel revenue. Partners with marketing managers and related operational departments as part of a project team providing design and conceptualization solutions pertaining to deliverables. Maintains familiarity with customer demographics and develops an appropriate look and feel for all promotion and event related collateral. Monitors the progress of all projects, including the maintenance of project files and archives, and provides continuous communication to the Marketing and/or project team regarding ongoing project and status updates. Executes various aspects of production including, printing, scanning, digital retouching, image editing, special effects, and file manipulation and layout. Perform other reasonable job duties as requested by Supervisors.
Job Description
Posting Date Aug 26, 2020
Job Number 20048428
Job Category Finance and Accounting
Location Singapore Regional Office, 2 Harbourfront Place #06-08, Singapore
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
SUMMARY
This senior manager position assists the Director of Global Support & Intelligence in conducting analysis, developing/ implementing/ maintaining projects and programs for Marriott’s international properties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Security Analysis and Crisis Management
Monitor political, economic, terrorism and crime trends worldwide and, where necessary, provide briefs on developments that may affect operations.
Provide monthly worldwide threat analysis report, weekly security updates, situation reports (SITREPs) and in-depth analysis (should a situation arise).
Produce written and verbal reports and analyses in logical and concise written format for associates and management of the company both on routine and ad-hoc assignments.
Provides intelligence support and threat assessments in emerging markets for Global Safety & Security – Technical Services and the Architecture and Construction (A&C) group to ensure proper design and systems philosophies are implemented on all new construction and renovation projects.
Manage intelligence efforts across a range of company activities including Open-Source Intelligence (OSINT), Human-Intelligence (HUMINT), third-party provider information/analysis subscriptions and other sources to complete analysis and forecasting.
Ensure Threat Condition Chart is current at all times. Communicate and publish the chart whenever there is a change.
Assist Director of Global Support & Intelligence in developing and maintaining Traveler Safety Program, provide trip briefs and communicate alerts with Marriott travelers.
Support Global Safety & Security Department in Marriott’s Crisis Management Program. Serve as Crisis Logistics Coordinator (CLC) for Marriott’s Asia Pacific Crisis Management Team and Area Crisis Teams. Ensure the Crisis Management Plans are current on a bi-annual basis.
Assist Global Safety & Security team for the Asia Pacific in logistics and crisis exercise training for properties, Continental Crisis Management Team and Area Crisis Management Teams (Tier One).
Maintain, develop and update training resources for property level Loss Prevention Dept.
Coordinate with a third-party vendor to conduct Crisis Management Compliance Audits and prepare final audit report for Crisis Compliance Audit Committee to review audit results.
Facilitates loss prevention training programs to educate loss prevention personnel in developing their safety, security and crisis management skills.
Always seek new technology to enhance products and services.
Direct the safety and security effort in the absence of the Director of Global Support & Intelligence.
Perform other duties as assigned to meet business needs.
Liaise with public and private sector counterparts as appropriate.
Training and Education
Assist GS&S Training Team to maintain, develop and update existing training programs to ensure hotels are meeting security and safety standards and organize continental training conferences and GS&S Academy courses in the fields.
Provide guidance for new hotels how to locate pre-opening training manuals and resources on Marriott Global Source (MGS) and ensure the establishment of accident prevention and security management plans and actions. Update guidelines for international properties as required.
Prepare agenda and seek presentations and speakers for the annual GS&S joint staff meeting and GS&S staff meetings.
Provide logistical support for Tier One Crisis Teams for Asia Pacific and help develop tabletop exercises for Tier One Crisis Teams.
Promote the annual Safety and Security Awareness month campaign in the field and manage GS&S-International’s role by participating in trade show and coordinating with Risk Management and vendors.
Communication
Write, edit and design quarterly newsletter. Information should be collected and articles solicited from the field. Provide a training column in each issue and promote best practices and standard operating procedures through ‘spotlighted’ articles. Update Associates on new training projects and resources. Coordinate with regional loss prevention directors and HQ Law Department for updated news/topic related articles.
Write and post updates, news and resources on Marriott Global Source (MGS).
Coordinate and oversee Global Safety & Security’s award and recognition programs.
QUALIFICATIONS
Experience
Minimum six years related experience in security or intelligence is preferred.
Experience as a federal government employee, law enforcement personnel, corporate security or private sector intelligence analyst is an advantage.
Experience living and/or working abroad is preferred.
Skills and Knowledge
Must be fluent in English. Proven ability to write effectively and professionally in clear, concise English.
Knowledge of additional language(s) is preferred.
Excellent interpersonal and presentation skills.
Superior communication skills effectively and concisely both verbally and in writing. Effective briefer when interacting with internal and external audiences.
Knowledge of intelligence gathering and strong analytical and oral presentation skills.
Must be competent in computer skills, including knowledge of applications involving word processing, desktop publishing, databases and presentations. Proficiency in MS Office applications (MS Office 365, PowerPoint, Excel, Word, Publisher, Access, Picture Manager, SharePoint, etc.)
Technical capability in producing polished analytic products making appropriate use of style, formatting, graphics and geospatial information. Proficiency in Web-based search tools, applications, and communication technology required.
Demonstrate an ability to work independently with minimal guidance and supervision.
Demonstrate initiative-driving, creative/strategic-thinking, problem-solving, project-managing and relationship-building skills.
Working knowledge of geography, cultures and customs of the countries that Marriott operates in.
Knowledge of terrorist organizations, methods and mitigation measures to prevent future attacks.
Education
Bachelor’s degree or equivalent in a relevant discipline (Business, Political Science, International Relations, National Security Studies, Public Administration, Security/Crisis Management, Strategic Intelligence, Journalism, etc.) is required.
Master’s degree highly desirable.
Possess subject matter expertise in Asia Pacific as well as the ability to operate as a generalist on other security areas and issues.
Requirements
Some international travel will be required.
Ability to bridge cultural differences and work effectively with team members spread across several different locations and time zones.
Willingness to work outside of normal business hours and cover 24/7 Crisis Watch Duty every other weekend.
Perform well under pressure and able to manage stressful situations.
Demonstrate ability to thrive in a creative, innovative, and highly collaborative work environment. A proactive individual who is process-driven and details-oriented.
Able to manage multiple complex tasks under pressure of tight deadlines.
Job Number 20032948
Job Category Sales and Marketing
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.
JOB SUMMARY
Functions as the leader of the property’s sales department for properties with
bookings over 300 peak rooms and significant local catering revenue. Manages
the property|s reactive and proactive sales efforts. Provides day to day
leadership to sales associates to achieve property sales objectives with
overall responsibility for achieving booking goals and property revenues.
Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives. Evaluates the property’s participation in the various sales
channels (e.g.| Area Sales| Group Sales within the Sales Office| electronic
lead channels| etc.) and develops strong working relationships to proactively
position and market the property. Manages the marketing budget to enable
development of property specific campaigns| promotions and collateral to drive
revenue and meet property objectives. Interfaces with regional marketing
communications for regional and national promotions pull through. Develops and
implements property–wide strategies that deliver products and services to meet
or exceed the needs and expectations of the brand’s target customer profile
and property associates and provides a return on investment to the owner and
Marriott International.
CANDIDATE PROFILE
Education and Experience
Required:
• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 4 years
experience in the sales and marketing or related professional area.
OR
• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 2 years experience in the sales and
marketing or related professional area.
Preferred:
• 4 year college degree.
• Demonstrated skills in supervising a team.
• Lodging sales experience.
• Hotel industry work experience| demonstrating progressive career growth and
a pattern of exceptional performance.
CORE WORK ACTIVITIES
Managing Sales Activities
• Manages the development of a strategic account plan for the demand
generators in the market.
• Manages the property|s reactive and proactive sales efforts.
• Determines and develops marketing communication activities| in conjunction
with Regional Marketing Communications.
• Provides customer intelligence in evaluating the market and economic trends
that may lead to changes in sales strategy to meet or exceed customer
expectations.
• Reviews the Strategic Alignment Review (STAR) report| competitive shopping
reports and uses other resources to maintain an awareness of the hotel’s
market position.
• Researches competitor’s sales team strategies to identify ways to grow
occupancy and RevPAR and increase market share.
• Attends sales strategy meetings to provide input on weekly and overall sales
strategy.
• Suggests innovative marketing ideas and develops deployment strategies to
continue to grow market share.
• Evaluates and supports participation and account deployment with Area Sales
and Group Sales within the Sales Office.
• Serves as the sales contact for the General Manager| property leadership
team| Group Sales and Area Sales leaders.
• Serves as the sales contact for customers; serves as the customer advocate.
• Serves as hotel authority on sales processes and sales contracts.
• Serves as the property sales liaison with Area Sales| Group Sales| Revenue
Management| Event Management| Regional Marketing Communications and other
hotel departments as appropriate.
• Participates in sales calls with members of the Sales and Marketing team to
acquire new business and/or close on business.
• Identifies public relations opportunities and coordinates activities to
augment the overall marketing communication strategy.
• Supports the General Manager by coordinating crisis communications.
• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.
• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).
• Participates in and practices daily service basics of the brand (e.g.| |
Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics| Renaissance
Hotels and Resorts (RHR) Savvy Service Basics| Courtyard| SpringHill Suites|
Fairfield Inn Basics of the Day| Residence Inn Daily Huddle| or TownePlace
Suites Morning Meeting).
• Implements a seamless turnover from sales to operations and back to sales
while consistently delivering high level of service.
• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.
• Maintains successful performance by increasing revenues| controlling
expenses and providing a return on investment for the owner and Marriott
International.
• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives.
• Interfaces with regional marketing communications for regional and national
promotions pull through.
• Performs other duties| as assigned| to meet business needs.
Building Successful Relationships
• Develops strong partnerships with local organizations to further increase
brand/product awareness.
• Develops and manages internal key stakeholder relationships.
• Develops strong community and public relations by maintaining property
participation in local| regional and national tradeshows and client events.
• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction before and
during their program/event.
• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.
• Gains understanding of the hotel’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.
Leadership
• Functions as the leader of the property’s sales department for properties
with bookings over 300 peak rooms and significant local catering revenue.
• Develops sales goals and strategies and verifies alignment with the brand
business strategy.
• Executes the sales strategy in order to meet individual booking goals for
both self and staff.
• Coaches leaders of revenue generating departments in developing effective
revenue strategies and setting aggressive goals that will drive the property|s
financial performance.
• Verifies Sales team understands and is leveraging Marriott International
(MI) demand engines to full potential.
• Works with Human Resources| Engineering and Loss Prevention to monitor
compliance with local| state and federal regulations and/or union
requirements.
• Partners with Human Resources to attract| develop and retain the right
people in order to support the strategic priorities of the market.
• Creates effective structures| processes| jobs and performance management
systems are in place.
• Sets goals and expectations for direct reports using the Leadership
Performance Process (LPP)| aligns performance and rewards| addresses
performance issues and holds staff accountable for successful results.
• Forecasts talent needs and manages talent acquisition strategy with Human
Resources (HR) to minimize lost time due to turnover.
• Maintains an active list of the competition’s best sales people and executes
a recruitment and acquisition plan with HR.
• Supports tools and training resources to educate sales associates on winning
catering solutions.
• Champions leadership development and workforce planning priorities by
assessing| selecting| retaining and developing diverse| high-caliber talent
that can lead the organization today and strengthen the leadership bench for
the future; continues to upgrade the sales & marketing talent; works with HR
to anticipate future talent needs based on business growth plans.
• Identifies| trains and mentors group sales associates; utilizes all
available on the job training tools for associates.
• Transfers functional knowledge and develops group sales skills of other
discipline managers.
• Provides day to day leadership to sales associates to achieve property sales
objectives with overall responsibility for achieving booking goals and
property revenues.
• Evaluates the property’s participation in the various sales channels (e.g.|
Area Sales| Group Sales within the Sales Office| electronic lead channels|
etc.) and develops strong working relationships to proactively position and
market the property.
• Manages the marketing budget to enable development of property specific
campaigns| promotions and collateral to drive revenue and meet property
objectives.
Job Number 20020240
Job Category Sales and Marketing
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.
JOB SUMMARY
Functions as the leader of the property’s sales department for properties with
bookings over 300 peak rooms and significant local catering revenue. Manages
the property|s reactive and proactive sales efforts. Provides day to day
leadership to sales associates to achieve property sales objectives with
overall responsibility for achieving booking goals and property revenues.
Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives. Evaluates the property’s participation in the various sales
channels (e.g.| Area Sales| Group Sales within the Sales Office| electronic
lead channels| etc.) and develops strong working relationships to proactively
position and market the property. Manages the marketing budget to enable
development of property specific campaigns| promotions and collateral to drive
revenue and meet property objectives. Interfaces with regional marketing
communications for regional and national promotions pull through. Develops and
implements property–wide strategies that deliver products and services to meet
or exceed the needs and expectations of the brand’s target customer profile
and property associates and provides a return on investment to the owner and
Marriott International.
CANDIDATE PROFILE
Education and Experience
Required:
• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 4 years
experience in the sales and marketing or related professional area.
OR
• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 2 years experience in the sales and
marketing or related professional area.
Preferred:
• 4 year college degree.
• Demonstrated skills in supervising a team.
• Lodging sales experience.
• Hotel industry work experience| demonstrating progressive career growth and
a pattern of exceptional performance.
CORE WORK ACTIVITIES
Managing Sales Activities
• Manages the development of a strategic account plan for the demand
generators in the market.
• Manages the property|s reactive and proactive sales efforts.
• Determines and develops marketing communication activities| in conjunction
with Regional Marketing Communications.
• Provides customer intelligence in evaluating the market and economic trends
that may lead to changes in sales strategy to meet or exceed customer
expectations.
• Reviews the Strategic Alignment Review (STAR) report| competitive shopping
reports and uses other resources to maintain an awareness of the hotel’s
market position.
• Researches competitor’s sales team strategies to identify ways to grow
occupancy and RevPAR and increase market share.
• Attends sales strategy meetings to provide input on weekly and overall sales
strategy.
• Suggests innovative marketing ideas and develops deployment strategies to
continue to grow market share.
• Evaluates and supports participation and account deployment with Area Sales
and Group Sales within the Sales Office.
• Serves as the sales contact for the General Manager| property leadership
team| Group Sales and Area Sales leaders.
• Serves as the sales contact for customers; serves as the customer advocate.
• Serves as hotel authority on sales processes and sales contracts.
• Serves as the property sales liaison with Area Sales| Group Sales| Revenue
Management| Event Management| Regional Marketing Communications and other
hotel departments as appropriate.
• Participates in sales calls with members of the Sales and Marketing team to
acquire new business and/or close on business.
• Identifies public relations opportunities and coordinates activities to
augment the overall marketing communication strategy.
• Supports the General Manager by coordinating crisis communications.
• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.
• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).
• Participates in and practices daily service basics of the brand (e.g.| |
Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics| Renaissance
Hotels and Resorts (RHR) Savvy Service Basics| Courtyard| SpringHill Suites|
Fairfield Inn Basics of the Day| Residence Inn Daily Huddle| or TownePlace
Suites Morning Meeting).
• Implements a seamless turnover from sales to operations and back to sales
while consistently delivering high level of service.
• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.
• Maintains successful performance by increasing revenues| controlling
expenses and providing a return on investment for the owner and Marriott
International.
• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives.
• Interfaces with regional marketing communications for regional and national
promotions pull through.
• Performs other duties| as assigned| to meet business needs.
Building Successful Relationships
• Develops strong partnerships with local organizations to further increase
brand/product awareness.
• Develops and manages internal key stakeholder relationships.
• Develops strong community and public relations by maintaining property
participation in local| regional and national tradeshows and client events.
• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction before and
during their program/event.
• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.
• Gains understanding of the hotel’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.
Leadership
• Functions as the leader of the property’s sales department for properties
with bookings over 300 peak rooms and significant local catering revenue.
• Develops sales goals and strategies and verifies alignment with the brand
business strategy.
• Executes the sales strategy in order to meet individual booking goals for
both self and staff.
• Coaches leaders of revenue generating departments in developing effective
revenue strategies and setting aggressive goals that will drive the property|s
financial performance.
• Verifies Sales team understands and is leveraging Marriott International
(MI) demand engines to full potential.
• Works with Human Resources| Engineering and Loss Prevention to monitor
compliance with local| state and federal regulations and/or union
requirements.
• Partners with Human Resources to attract| develop and retain the right
people in order to support the strategic priorities of the market.
• Creates effective structures| processes| jobs and performance management
systems are in place.
• Sets goals and expectations for direct reports using the Leadership
Performance Process (LPP)| aligns performance and rewards| addresses
performance issues and holds staff accountable for successful results.
• Forecasts talent needs and manages talent acquisition strategy with Human
Resources (HR) to minimize lost time due to turnover.
• Maintains an active list of the competition’s best sales people and executes
a recruitment and acquisition plan with HR.
• Supports tools and training resources to educate sales associates on winning
catering solutions.
• Champions leadership development and workforce planning priorities by
assessing| selecting| retaining and developing diverse| high-caliber talent
that can lead the organization today and strengthen the leadership bench for
the future; continues to upgrade the sales & marketing talent; works with HR
to anticipate future talent needs based on business growth plans.
• Identifies| trains and mentors group sales associates; utilizes all
available on the job training tools for associates.
• Transfers functional knowledge and develops group sales skills of other
discipline managers.
• Provides day to day leadership to sales associates to achieve property sales
objectives with overall responsibility for achieving booking goals and
property revenues.
• Evaluates the property’s participation in the various sales channels (e.g.|
Area Sales| Group Sales within the Sales Office| electronic lead channels|
etc.) and develops strong working relationships to proactively position and
market the property.
• Manages the marketing budget to enable development of property specific
campaigns| promotions and collateral to drive revenue and meet property
objectives.
Job Number 20020229
Job Category Sales and Marketing
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.
JOB SUMMARY
The Event Sales Manager is responsible for contracting and closing local
catering| weddings and social business and ensuring that business is turned
over properly and in a timely fashion for quality service delivery. The
position is responsible for achieving catering revenue goals by actively up-
selling each business opportunity to maximize revenue. The incumbent
implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and drives customer loyalty by delivering
service excellence throughout each customer experience.
CORE WORK ACTIVITIES
Managing Sales Activities
• Manages sales efforts for the hotel including local weddings and social
catering.
• Works collaboratively with off-property sales channels (e.g.| Sales Office|
Area Sales| EST) to ensure sales efforts are coordinated| complementary and
not duplicative.
• Responds to incoming catering/weddings opportunities for the hotel.
• Identifies| qualifies and solicits new catering business to achieve personal
and hotel revenue goals.
• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the hotel based on market conditions and
hotel needs.
• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.
• Designs| develops and sells creative catered events.
• Maximizes revenue by up-selling packages and creative food and beverage.
• Manages catering sales revenue and operation budgets| and provides
forecasting reports.
• Develops menus which drive sales.
• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).
• Participates in and practices daily service basics of the brand.
• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.
• Ensures successful performance by increasing revenues| controlling expenses
and providing a return on investment for the owner and the company.
Providing Exceptional Customer Service
• Interacts effectively with sales| kitchen| vendors| competitors| local
community| catering associations and other hotel departments in order to
ensure guest satisfaction.
• Executes and supports the company’s Customer Service Standards and hotel’s
Brand Standards.
• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.
• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the company.
• Gains understanding of the hotel’s primary target customer and service
expectations; serve the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.
• Develops a close working relationship with operations to ensure execution of
strategies at the hotel level.
Additional Responsibilities
• Performs other duties| as assigned| to meet business needs.
Job Number 20032193
Job Category Sales and Marketing
Location The St. Regis Singapore| 29 Tanglin Road| Singapore| Singapore|
Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.
JOB SUMMARY
The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.
OR
• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.
CORE WORK ACTIVITIES
Building Successful Relationships that Generate Sales Opportunities
• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.
• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.
• Develops relationships within community to strengthen and expand customer
base for sales opportunities.
• Manages and develops relationships with key internal and external
stakeholders.
• Provides accurate| complete and effective turnover to Event Management.
Managing Sales Activities
• Participates in sales calls with members of sales team to acquire new
business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).
Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue
• Identifies new business to achieve personal and location revenue goals.
• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the location based on market conditions
and location needs.
• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.
Providing Exceptional Customer Service
• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Executes and supports the company’s customer service standards.
• Provides excellent customer service consistent with the daily service basics
of the company.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service
levels.
Job Number 20020240
Job Category Sales and Marketing
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.
JOB SUMMARY
Functions as the leader of the property’s sales department for properties with
bookings over 300 peak rooms and significant local catering revenue. Manages
the property|s reactive and proactive sales efforts. Provides day to day
leadership to sales associates to achieve property sales objectives with
overall responsibility for achieving booking goals and property revenues.
Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives. Evaluates the property’s participation in the various sales
channels (e.g.| Area Sales| Group Sales within the Sales Office| electronic
lead channels| etc.) and develops strong working relationships to proactively
position and market the property. Manages the marketing budget to enable
development of property specific campaigns| promotions and collateral to drive
revenue and meet property objectives. Interfaces with regional marketing
communications for regional and national promotions pull through. Develops and
implements property–wide strategies that deliver products and services to meet
or exceed the needs and expectations of the brand’s target customer profile
and property associates and provides a return on investment to the owner and
Marriott International.
CANDIDATE PROFILE
Education and Experience
Required:
• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 4 years
experience in the sales and marketing or related professional area.
OR
• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 2 years experience in the sales and
marketing or related professional area.
Preferred:
• 4 year college degree.
• Demonstrated skills in supervising a team.
• Lodging sales experience.
• Hotel industry work experience| demonstrating progressive career growth and
a pattern of exceptional performance.
CORE WORK ACTIVITIES
Managing Sales Activities
• Manages the development of a strategic account plan for the demand
generators in the market.
• Manages the property|s reactive and proactive sales efforts.
• Determines and develops marketing communication activities| in conjunction
with Regional Marketing Communications.
• Provides customer intelligence in evaluating the market and economic trends
that may lead to changes in sales strategy to meet or exceed customer
expectations.
• Reviews the Strategic Alignment Review (STAR) report| competitive shopping
reports and uses other resources to maintain an awareness of the hotel’s
market position.
• Researches competitor’s sales team strategies to identify ways to grow
occupancy and RevPAR and increase market share.
• Attends sales strategy meetings to provide input on weekly and overall sales
strategy.
• Suggests innovative marketing ideas and develops deployment strategies to
continue to grow market share.
• Evaluates and supports participation and account deployment with Area Sales
and Group Sales within the Sales Office.
• Serves as the sales contact for the General Manager| property leadership
team| Group Sales and Area Sales leaders.
• Serves as the sales contact for customers; serves as the customer advocate.
• Serves as hotel authority on sales processes and sales contracts.
• Serves as the property sales liaison with Area Sales| Group Sales| Revenue
Management| Event Management| Regional Marketing Communications and other
hotel departments as appropriate.
• Participates in sales calls with members of the Sales and Marketing team to
acquire new business and/or close on business.
• Identifies public relations opportunities and coordinates activities to
augment the overall marketing communication strategy.
• Supports the General Manager by coordinating crisis communications.
• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.
• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).
• Participates in and practices daily service basics of the brand (e.g.| |
Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics| Renaissance
Hotels and Resorts (RHR) Savvy Service Basics| Courtyard| SpringHill Suites|
Fairfield Inn Basics of the Day| Residence Inn Daily Huddle| or TownePlace
Suites Morning Meeting).
• Implements a seamless turnover from sales to operations and back to sales
while consistently delivering high level of service.
• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.
• Maintains successful performance by increasing revenues| controlling
expenses and providing a return on investment for the owner and Marriott
International.
• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives.
• Interfaces with regional marketing communications for regional and national
promotions pull through.
• Performs other duties| as assigned| to meet business needs.
Building Successful Relationships
• Develops strong partnerships with local organizations to further increase
brand/product awareness.
• Develops and manages internal key stakeholder relationships.
• Develops strong community and public relations by maintaining property
participation in local| regional and national tradeshows and client events.
• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction before and
during their program/event.
• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.
• Gains understanding of the hotel’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.
Leadership
• Functions as the leader of the property’s sales department for properties
with bookings over 300 peak rooms and significant local catering revenue.
• Develops sales goals and strategies and verifies alignment with the brand
business strategy.
• Executes the sales strategy in order to meet individual booking goals for
both self and staff.
• Coaches leaders of revenue generating departments in developing effective
revenue strategies and setting aggressive goals that will drive the property|s
financial performance.
• Verifies Sales team understands and is leveraging Marriott International
(MI) demand engines to full potential.
• Works with Human Resources| Engineering and Loss Prevention to monitor
compliance with local| state and federal regulations and/or union
requirements.
• Partners with Human Resources to attract| develop and retain the right
people in order to support the strategic priorities of the market.
• Creates effective structures| processes| jobs and performance management
systems are in place.
• Sets goals and expectations for direct reports using the Leadership
Performance Process (LPP)| aligns performance and rewards| addresses
performance issues and holds staff accountable for successful results.
• Forecasts talent needs and manages talent acquisition strategy with Human
Resources (HR) to minimize lost time due to turnover.
• Maintains an active list of the competition’s best sales people and executes
a recruitment and acquisition plan with HR.
• Supports tools and training resources to educate sales associates on winning
catering solutions.
• Champions leadership development and workforce planning priorities by
assessing| selecting| retaining and developing diverse| high-caliber talent
that can lead the organization today and strengthen the leadership bench for
the future; continues to upgrade the sales & marketing talent; works with HR
to anticipate future talent needs based on business growth plans.
• Identifies| trains and mentors group sales associates; utilizes all
available on the job training tools for associates.
• Transfers functional knowledge and develops group sales skills of other
discipline managers.
• Provides day to day leadership to sales associates to achieve property sales
objectives with overall responsibility for achieving booking goals and
property revenues.
• Evaluates the property’s participation in the various sales channels (e.g.|
Area Sales| Group Sales within the Sales Office| electronic lead channels|
etc.) and develops strong working relationships to proactively position and
market the property.
• Manages the marketing budget to enable development of property specific
campaigns| promotions and collateral to drive revenue and meet property
objectives.
Job Number 20020229
Job Category Sales and Marketing
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.
JOB SUMMARY
The Event Sales Manager is responsible for contracting and closing local
catering| weddings and social business and ensuring that business is turned
over properly and in a timely fashion for quality service delivery. The
position is responsible for achieving catering revenue goals by actively up-
selling each business opportunity to maximize revenue. The incumbent
implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and drives customer loyalty by delivering
service excellence throughout each customer experience.
CORE WORK ACTIVITIES
Managing Sales Activities
• Manages sales efforts for the hotel including local weddings and social
catering.
• Works collaboratively with off-property sales channels (e.g.| Sales Office|
Area Sales| EST) to ensure sales efforts are coordinated| complementary and
not duplicative.
• Responds to incoming catering/weddings opportunities for the hotel.
• Identifies| qualifies and solicits new catering business to achieve personal
and hotel revenue goals.
• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the hotel based on market conditions and
hotel needs.
• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.
• Designs| develops and sells creative catered events.
• Maximizes revenue by up-selling packages and creative food and beverage.
• Manages catering sales revenue and operation budgets| and provides
forecasting reports.
• Develops menus which drive sales.
• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).
• Participates in and practices daily service basics of the brand.
• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.
• Ensures successful performance by increasing revenues| controlling expenses
and providing a return on investment for the owner and the company.
Providing Exceptional Customer Service
• Interacts effectively with sales| kitchen| vendors| competitors| local
community| catering associations and other hotel departments in order to
ensure guest satisfaction.
• Executes and supports the company’s Customer Service Standards and hotel’s
Brand Standards.
• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.
• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the company.
• Gains understanding of the hotel’s primary target customer and service
expectations; serve the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.
• Develops a close working relationship with operations to ensure execution of
strategies at the hotel level.
Additional Responsibilities
• Performs other duties| as assigned| to meet business needs.
Job Number 20006748
Job Category Sales and Marketing
Location The St. Regis Singapore| 29 Tanglin Road| Singapore| Singapore|
Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.
JOB SUMMARY
The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.
OR
• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.
CORE WORK ACTIVITIES
Building Successful Relationships that Generate Sales Opportunities
• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.
• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.
• Develops relationships within community to strengthen and expand customer
base for sales opportunities.
• Manages and develops relationships with key internal and external
stakeholders.
• Provides accurate| complete and effective turnover to Event Management.
Managing Sales Activities
• Participates in sales calls with members of sales team to acquire new
business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).
Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue
• Identifies new business to achieve personal and location revenue goals.
• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the location based on market conditions
and location needs.
• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.
Providing Exceptional Customer Service
• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Executes and supports the company’s customer service standards.
• Provides excellent customer service consistent with the daily service basics
of the company.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service
levels.
Job Number 20021424
Job Category Sales and Marketing
Location Singapore Marriott Tang Plaza Hotel| 320 Orchard Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.
Job Summary
Handles all incoming inquiries for both groups and events including weddings.
Effectively leads the customer through sales process to the point of a signed
contract/offer. Communicated specifics of group/event to Event Management.
Communicate with guests| other employees| or departments to ensure guest needs
are met. Respond to and try to fulfil any special banquet event arrangements.
Monitor banquet area/room set up| ensuring cleanliness and proper set up of
furniture/equipment. Inspect and maintain table set-ups for cleanliness|
neatness and agreement with group requirements and company standards| and
resolve any problems.
Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Monitor the performance of others to ensure adherence to quality
expectations and standards. Read and visually verify information in a variety
of formats. Move| lift| carry| push| pull| and place objects weighing less
than or equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.
Job Number 20032948
Job Number 20032193