Category: food and beverage

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JOB DESCRIPTION
 
A Food and Beverage Manager is responsible for managing operations of all Food
and Beverage outlets and Banquet operations to deliver an excellent Guest and
Member experience while training staff and working within budgeted guidelines.
What will I be doing?
As a Food and Beverage Manager| you are responsible for managing operations of
all Food and Beverage outlets and Banquet operations to deliver an excellent
Guest and Member experience. A Food and Beverage Manager will also be required
to manage| train| and develop team members and work within all budgeted
guidelines. Specifically| you will be responsible for performing the following
tasks to the highest standards:
Manage all Food and Beverage Outlet operations and Banquet operations
Maintain exceptional levels of customer servic

Ensure compliance of brand standard

Recruit| manage| train and develop the Food and Beverage tea

Manage guest queries in a timely and efficient manne

Work within budgeted guidelines in relation to Food| Liquor Costs and Payroll
Set departmental targets and objectives| work schedules| budgets| and policies and procedures
Develop menus with other members of Food and Beverage team
Ensure all meeting inquiries are handled with Meeting Success standard procedures and always meet 1 hour turnaround standard
Ensure effective and productive coordination and service delivery of AV team members
Accountable for monthly stock takes
Incentivise team members to maximize sales and revenue
Carry out annual and mid-year appraisals with Managers under your responsibility
Evaluate guest satisfaction levels with a focus on continuous improvement
Ensure communication meetings are conducted and post-meeting minutes generated
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships
Comply with hotel security| fire regulations and all health and safety legislation

What are we looking for?

A Food and Beverage Manager serving Hilton brands is always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Management and/or supervisory Food and Beverage experience
Able to meet financial targets
Ability to comply with all Food and Beverage brand standards
Ability to work under pressure
Excellent grooming standards
Willingness to develop team members and self
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Degree in relevant area
Passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

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Job Number 19123032
Job Category Food and Beverage & Culinary
Location The Westin Singapore| 12 Marina View| Singapore| Singapore|
Singapore
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

Position responsible for all the food and beverage operations| which includes
all culinary| restaurant| beverage and room service operations. Oversees guest
and employee satisfaction| maintaining standards and meeting or exceeding
financial goals. Demonstrates knowledge and proficiency of all applicable food
and beverage laws and regulations. Develops and implements business plan for
food and beverage.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

• Develops and manages all financial| employee engagement and guest
satisfaction plans and actions for Food and Beverage departments.

• Maintains a positive cost management index for kitchen and restaurant
operations.

• Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

• Manages the Food and Beverage departments (not catering sales).

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Oversees all culinary| restaurant| beverage and room service operations.

• Creates and nurtures a property environment that emphasizes motivation|
empowerment| teamwork| continuous improvement and a passion for providing
service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee|s concerns.

• Provides a learning atmosphere with a focus on continuous improvement.

• Provides proactive coaching and counseling to team members.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Ensures and maintains the productivity level of employees.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Provides the leadership| vision and direction to bring together and
prioritize the departmental goals in a way that will be efficient and
effective.

• Sets clear expectations with the employees and team leaders and ensures that
appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Responds quickly and proactively to guest|s concerns.

• Understands the brand|s service culture.

• Ensures that all employees| team leaders and managers understand the brand|s
service culture.

• Sets service expectations for all guests internally and externally.

• Takes ownership of a guest complaint/problem until it is resolved or it has
been addressed by the appropriate manager or employee.

• Ensures all banquet functions are up to standard and exceed guest|s
expectations.

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Conducts performance reviews in a timely manner.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.

• Identifies the educational needs of others| develops formal educational or
training programs or classes| and teaches or instructs others.

• Develops an action plan to attack need areas and expand on strengths based
on employee engagement and guest satisfaction results.

Additional Responsibilities

• Complies with all corporate accounting procedures.

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Ensures effective departmental communication and information systems through
logs| department meetings and property meetings.

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