Assistant Events Manager – JW Marriott Hotel Singapore South Beach

APPLY HERE

Job Number 20020915
Job Category Food and Beverage & Culinary
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Ensure staff is working together as a team. Inspect grooming and attire of
staff| and rectify any deficiencies. Communicate with guests| other employees|
or departments to ensure guest needs are met. Respond to and try to fulfill
any special banquet event arrangements. Set up banquet area/room| ensuring
cleanliness and proper set up of furniture/equipment. Inspect and maintain
table set-ups for cleanliness| neatness and agreement with group requirements
and company standards| and resolve any problems. Document pertinent
information in appropriate department logbook. Assist management in hiring|
training| scheduling| evaluating| counseling| disciplining| and motivating and
coaching employees. Develop and maintain positive working relationships with
others| and support team to reach common goals.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 75
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Read and visually verify information in a variety of formats (e.
g.| small print). Grasp| turn| and manipulate objects of varying size and
weight| requiring fine motor skills and hand-eye coordination. Reach overhead
and below the knees| including bending| twisting| pulling| and stooping. Move
over sloping| uneven| or slippery surfaces and steps. Move up and down stairs
and/or service ramps. Welcome and acknowledge all guests according to company
standards. Speak with others using clear and professional language| and answer
telephones using appropriate etiquette. Listen and respond appropriately to
the concerns of other employees. Speak with others using clear and
professional language. Perform other reasonable job duties as requested by
Supervisors.

_

Events Coordinator – The St. Regis Singapore

APPLY HERE

Job Number 20031192
Job Category Food and Beverage & Culinary
Location The St. Regis Singapore| 29 Tanglin Road| Singapore| Singapore|
Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Perform general office duties to support Event Sales team (e.g.| filing|
sending emails| typing| faxing| copying). Prepare sales-related documents
throughout the sales process (e.g.| proposals| contracts| or banquet event
orders). Promote awareness of brand image internally and externally. Gather
materials and assemble information packages (e.g.| brochures| promotional
materials).

Meet group coordinator/host(ess) prior to functions| make introductions| and
ensure that all arrangements are agreeable. Read and analyze banquet event
order in order to gather guest information| determine proper set up| timeline|
specific guest needs| buffets| action stations| etc. Respond to and try to
fulfill any special banquet event arrangements. Follow up on special banquet
event arrangements to ensure compliance.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 25 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Reach overhead and below the knees| including bending| twisting| pulling| and
stooping. Move through narrow| confined| or elevated spaces. Move over
sloping| uneven| or slippery surfaces and steps. Move up and down stairs
and/or service ramps. Welcome and acknowledge all guests according to company
standards. Speak with others using clear and professional language| and answer
telephones using appropriate etiquette. Perform other reasonable job duties as
requested by Supervisors.

_

Assistant Events Manager – JW Marriott Hotel Singapore South Beach

APPLY HERE

Job Number 20020915
Job Category Food and Beverage & Culinary
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Ensure staff is working together as a team. Inspect grooming and attire of
staff| and rectify any deficiencies. Communicate with guests| other employees|
or departments to ensure guest needs are met. Respond to and try to fulfill
any special banquet event arrangements. Set up banquet area/room| ensuring
cleanliness and proper set up of furniture/equipment. Inspect and maintain
table set-ups for cleanliness| neatness and agreement with group requirements
and company standards| and resolve any problems. Document pertinent
information in appropriate department logbook. Assist management in hiring|
training| scheduling| evaluating| counseling| disciplining| and motivating and
coaching employees. Develop and maintain positive working relationships with
others| and support team to reach common goals.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 75
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Read and visually verify information in a variety of formats (e.
g.| small print). Grasp| turn| and manipulate objects of varying size and
weight| requiring fine motor skills and hand-eye coordination. Reach overhead
and below the knees| including bending| twisting| pulling| and stooping. Move
over sloping| uneven| or slippery surfaces and steps. Move up and down stairs
and/or service ramps. Welcome and acknowledge all guests according to company
standards. Speak with others using clear and professional language| and answer
telephones using appropriate etiquette. Listen and respond appropriately to
the concerns of other employees. Speak with others using clear and
professional language. Perform other reasonable job duties as requested by
Supervisors.

_

Events Manager – The St. Regis Singapore

APPLY HERE

Job Number 20004214
Job Category Sales and Marketing
Location The St. Regis Singapore| 29 Tanglin Road| Singapore| Singapore|
Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

The Catering Sales Manager is responsible for contracting and closing local
catering and social business and ensuring that business is turned over
properly and in a timely fashion for quality service delivery. The position is
responsible for achieving catering revenue goals by actively up-selling each
business opportunity to maximize revenue. The incumbent implements the brand’s
service strategy and applicable brand initiatives in all aspects of the sales
process and drives customer loyalty by delivering service excellence
throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing|
guest services| front desk| or related professional.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages sales efforts for the hotel including local corporate and social
catering.

• Works collaboratively with off-property sales channels (e.g.| Sales Office|
Area Sales| EST) to ensure sales efforts are coordinated| complementary and
not duplicative.

• Responds to incoming catering opportunities for the hotel.

• Identifies| qualifies and solicits new catering business to achieve personal
and hotel revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the hotel based on market conditions and
hotel needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Designs| develops and sells creative catered events.

• Maximizes revenue by up-selling packages and creative food and beverage.

• Manages catering sales revenue and operation budgets| and provides
forecasting reports.

• Develops menus which drive sales.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Ensures successful performance by increasing revenues| controlling expenses
and providing a return on investment for the owner and the company.

Providing Exceptional Customer Service

• Interacts effectively with sales| kitchen| vendors| competitors| local
community| catering associations and other hotel departments in order to
ensure guest satisfaction.

• Executes and supports the company’s Customer Service Standards and hotel’s
Brand Standards.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the company.

• Gains understanding of the hotel’s primary target customer and service
expectations; serve the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

• Develops a close working relationship with operations to ensure execution of
strategies at the hotel level.

Additional Responsibilities

• Performs other duties| as assigned| to meet business needs.

_

Events Manager – The St. Regis Singapore

APPLY HERE

Job Number 20004214
Job Category Sales and Marketing
Location The St. Regis Singapore| 29 Tanglin Road| Singapore| Singapore|
Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

The Catering Sales Manager is responsible for contracting and closing local
catering and social business and ensuring that business is turned over
properly and in a timely fashion for quality service delivery. The position is
responsible for achieving catering revenue goals by actively up-selling each
business opportunity to maximize revenue. The incumbent implements the brand’s
service strategy and applicable brand initiatives in all aspects of the sales
process and drives customer loyalty by delivering service excellence
throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing|
guest services| front desk| or related professional.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages sales efforts for the hotel including local corporate and social
catering.

• Works collaboratively with off-property sales channels (e.g.| Sales Office|
Area Sales| EST) to ensure sales efforts are coordinated| complementary and
not duplicative.

• Responds to incoming catering opportunities for the hotel.

• Identifies| qualifies and solicits new catering business to achieve personal
and hotel revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the hotel based on market conditions and
hotel needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Designs| develops and sells creative catered events.

• Maximizes revenue by up-selling packages and creative food and beverage.

• Manages catering sales revenue and operation budgets| and provides
forecasting reports.

• Develops menus which drive sales.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Ensures successful performance by increasing revenues| controlling expenses
and providing a return on investment for the owner and the company.

Providing Exceptional Customer Service

• Interacts effectively with sales| kitchen| vendors| competitors| local
community| catering associations and other hotel departments in order to
ensure guest satisfaction.

• Executes and supports the company’s Customer Service Standards and hotel’s
Brand Standards.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the company.

• Gains understanding of the hotel’s primary target customer and service
expectations; serve the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

• Develops a close working relationship with operations to ensure execution of
strategies at the hotel level.

Additional Responsibilities

• Performs other duties| as assigned| to meet business needs.

_

Assistant Events Manager – JW Marriott Hotel Singapore South Beach

APPLY HERE

Job Number 20020915
Job Category Food and Beverage & Culinary
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Ensure staff is working together as a team. Inspect grooming and attire of
staff| and rectify any deficiencies. Communicate with guests| other employees|
or departments to ensure guest needs are met. Respond to and try to fulfill
any special banquet event arrangements. Set up banquet area/room| ensuring
cleanliness and proper set up of furniture/equipment. Inspect and maintain
table set-ups for cleanliness| neatness and agreement with group requirements
and company standards| and resolve any problems. Document pertinent
information in appropriate department logbook. Assist management in hiring|
training| scheduling| evaluating| counseling| disciplining| and motivating and
coaching employees. Develop and maintain positive working relationships with
others| and support team to reach common goals.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 75
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Read and visually verify information in a variety of formats (e.
g.| small print). Grasp| turn| and manipulate objects of varying size and
weight| requiring fine motor skills and hand-eye coordination. Reach overhead
and below the knees| including bending| twisting| pulling| and stooping. Move
over sloping| uneven| or slippery surfaces and steps. Move up and down stairs
and/or service ramps. Welcome and acknowledge all guests according to company
standards. Speak with others using clear and professional language| and answer
telephones using appropriate etiquette. Listen and respond appropriately to
the concerns of other employees. Speak with others using clear and
professional language. Perform other reasonable job duties as requested by
Supervisors.

_

Assistant Director of Events – JW Marriott Hotel Singapore South Beach

APPLY HERE

Job Number 19177716
Job Category Event Management
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

The position assists in the execution of all property events with a seamless
turnover from sales to operations and back to sales. Ensures the team meets
the brand’s target customer needs| ensures employee satisfaction| focuses on
growing event revenues and maximizes the financial performance of the
department. Assists in the development and implementation of property-wide
strategies that deliver products and services to meet or exceed the needs and
expectations of the brand’s target customer and property employees and
provides a return on investment.

CORE WORK ACTIVITIES

Assisting in Managing Event Management Operations and Budgets

• Researches and analyzes new products| pricing and services of competition.

• Reviews scheduled events and troubleshoots potential challenges/conflicts.

• Ensures the property is apprised of all groups that will impact property
operations.

• Works with culinary team to ensure compliance with food handling and
sanitation standards.

• Assists with the oversight of Event Operations including Banquets| Event
Services and Event Technology.

• Assists with the oversight of event planning team (BEO/Resume writers).

• Ensures meeting space and corresponding heart of the house areas are cleaned
and maintained.

• Ensures furniture and equipment is maintained and inventory levels are kept
in accordance to corporate guidelines.

• Assists in the execution of brand service initiatives in event management
areas.

Managing Profitability

• Introduces ideas to leadership team to enable property to remain
competitive.

• Encourages calculated risk-taking to generate incremental revenue and
deliver excellent guest service.

• Develops working relationships with outside vendors and establishes prices
and service agreements to enhance the event experience and to increase
additional revenue opportunities for the property.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or
exceeds guest expectations.

• Consult with customers in order to determine objectives and requirements for
events such as meetings| conferences| and conventions.

_

Events Manager (Lead Prospecting) – The St. Regis Singapore

APPLY HERE

Job Number 19177203
Job Category Sales and Marketing
Location The St. Regis Singapore| 29 Tanglin Road| Singapore| Singapore|
Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

The Events Manager is responsible for contracting and closing local catering
and social business and ensuring that business is turned over properly and in
a timely fashion for quality service delivery. The position is responsible for
achieving catering revenue goals by actively up-selling each business
opportunity to maximize revenue. The incumbent implements the brand’s service
strategy and applicable brand initiatives in all aspects of the sales process
and drives customer loyalty by delivering service excellence throughout each
customer experience.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing|
guest services| front desk| or related professional.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages sales efforts for the hotel including local corporate and social
catering.

• Works collaboratively with off-property sales channels (e.g.| Sales Office|
Area Sales| EST) to ensure sales efforts are coordinated| complementary and
not duplicative.

• Responds to incoming catering opportunities for the hotel.

• Identifies| qualifies and solicits new catering business to achieve personal
and hotel revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the hotel based on market conditions and
hotel needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Designs| develops and sells creative catered events.

• Maximizes revenue by up-selling packages and creative food and beverage.

• Manages catering sales revenue and operation budgets| and provides
forecasting reports.

• Develops menus which drive sales.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Ensures successful performance by increasing revenues| controlling expenses
and providing a return on investment for the owner and the company.

Providing Exceptional Customer Service

• Interacts effectively with sales| kitchen| vendors| competitors| local
community| catering associations and other hotel departments in order to
ensure guest satisfaction.

• Executes and supports the company’s Customer Service Standards and hotel’s
Brand Standards.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the company.

• Gains understanding of the hotel’s primary target customer and service
expectations; serve the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

• Develops a close working relationship with operations to ensure execution of
strategies at the hotel level.

Additional Responsibilities

• Performs other duties| as assigned| to meet business needs.

_

Event Manager – JW Marriott Hotel Singapore South Beach

APPLY HERE

Job Number 19155699
Job Category Food and Beverage & Culinary
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Oversee all on-site details for executing group events| develop and follow
checklist/itinerary| and troubleshoot event problems. Serve as liaison and
contact person for coordinating details of events with clients| outside
vendors| meeting planners| and others involved in events (e.g.| Food &
Beverage| Front Desk). Design| confirm| and communicate room layouts and set-
up requirements for special events. Enter and retrieve information contained
in computer databases using a keyboard| mouse| or trackball to update records|
files| and reservations. Transmit information or documents using computer|
mail| or facsimile machine. Operate standard office equipment other than
computers. Prepare weekly departmental payroll paperwork. Ensure staffs of
both the banquet and audio-visual departments are working together as a team
to deliver optimum service and that guest needs are met. Communicate with and
instruct staff (e.g.| Housekeeping| Food & Beverage) on how to set up event
rooms to client specifications. Work closely with Sales and Event Managers to
communicate benefits of and proactively sell audio-visual presentations to
customers. Assist management in hiring| training| scheduling| evaluating|
counseling| disciplining| and motivating and coaching employees; and serve as
a role model and first point of contact of the Guarantee of Fair
Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures| report
accidents and injuries| and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional| maintain
confidentiality of proprietary information| protect company assets| and
visually inspect tools| equipment| or machines. Welcome and acknowledge all
guests according to company standards| anticipate and address guests` service
needs| and thank guests with genuine appreciation. Speak with others using
clear and professional language| prepare and review written documents
accurately and completely| and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others| support team
to reach common goals| and listen and respond appropriately to the concerns of
other employees. Ensure adherence to quality expectations and standards. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 50
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

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Event Manager – JW Marriott Hotel Singapore South Beach

APPLY HERE

Job Number 19155699
Job Category Food and Beverage & Culinary
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Oversee all on-site details for executing group events| develop and follow
checklist/itinerary| and troubleshoot event problems. Serve as liaison and
contact person for coordinating details of events with clients| outside
vendors| meeting planners| and others involved in events (e.g.| Food &
Beverage| Front Desk). Design| confirm| and communicate room layouts and set-
up requirements for special events. Enter and retrieve information contained
in computer databases using a keyboard| mouse| or trackball to update records|
files| and reservations. Transmit information or documents using computer|
mail| or facsimile machine. Operate standard office equipment other than
computers. Prepare weekly departmental payroll paperwork. Ensure staffs of
both the banquet and audio-visual departments are working together as a team
to deliver optimum service and that guest needs are met. Communicate with and
instruct staff (e.g.| Housekeeping| Food & Beverage) on how to set up event
rooms to client specifications. Work closely with Sales and Event Managers to
communicate benefits of and proactively sell audio-visual presentations to
customers. Assist management in hiring| training| scheduling| evaluating|
counseling| disciplining| and motivating and coaching employees; and serve as
a role model and first point of contact of the Guarantee of Fair
Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures| report
accidents and injuries| and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional| maintain
confidentiality of proprietary information| protect company assets| and
visually inspect tools| equipment| or machines. Welcome and acknowledge all
guests according to company standards| anticipate and address guests` service
needs| and thank guests with genuine appreciation. Speak with others using
clear and professional language| prepare and review written documents
accurately and completely| and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others| support team
to reach common goals| and listen and respond appropriately to the concerns of
other employees. Ensure adherence to quality expectations and standards. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 50
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

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