Category: director

Director of Food and Beverage – JW Marriott Hotel Singapore South Beach

Marriott hotel singapore south beach
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Marriott hotel singapore south beachJob Description
Posting Date Aug 27, 2020
Job Number 20048895
Job Category Food and Beverage & Culinary
Location JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

JOB SUMMARY

 

As a Director of F&B, he/she is accountable for overall success of the daily food & beverage and culinary operations. The position ensures the food and beverage and culinary operation meets the brand’s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Functions as the strategic business leader of the property’s food and beverage and culinary operation. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

 

CANDIDATE PROFILE

 

Education and Experience

• High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.

 

Skills and Knowledge

•Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

•Management of Financial Resources- Determining how money will be spent to get the work done, and accounting for these expenditures.

•Administration and Management -Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

•Applied Business Knowledge- Understanding market dynamics, enterprise level objectives and important aspects of the company’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.

•Management of Material Resources- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

 

CORE WORK ACTIVITIES

 

Leading Food and Beverage and Culinary Operations for Property

• Leads food and beverage and culinary operations team.

• Provides direction for all day-to-day operations.

• Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.

• Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.

• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).

• Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

• Understands employee positions well enough to perform duties in employees’ absence or determine appropriate replacement to fill gaps.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Ensures property policies are administered fairly and consistently.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Supervises and coordinates activities of cooks and workers engaged in food preparation.

• Demonstrate new cooking techniques and equipment to staff.

• Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.

 

Developing and Maintaining Food and Beverage and Culinary Goals

• Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.

• Reviews financial reports and statements to determine how Food and Beverage is performing against budget.

• Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy.

• Manages department controllable expenses including food cost, supplies, uniforms and equipment.

• Works with food and beverage and culinary leadership team to determine areas of concern and develops strategies to improve the department’s financial performance.

• Establishes challenging, realistic and obtainable goals to guide operation and performance.

• Strives to improve service performance.

 

Developing and Maintaining Budgets

• Develops and manages Food and Beverage and Culinary budget.

• Monitors the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.

• Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.

• Focuses on maintaining profit margins without compromising guest or employee satisfaction.

 

Ensuring Culinary Standards and Responsibilities are Met

• Provides direction for menu development.

• Monitors the quality of raw and cooked food products to ensure that standards are met.

• Determines how food should be presented, and create decorative food displays.

• Recognizes superior quality products, presentations and flavor.

• Ensures compliance with food handling and sanitation standards.

• Follows proper handling and right temperature of all food products.

• Ensures employees maintain required food handling and sanitation certifications.

• Maintains purchasing, receiving and food storage standards.

• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

 

Ensuring Exceptional Customer Service

• Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

 

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Ensures employees are treated fairly and equitably.

• Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations.

• Administers the performance appraisal process for direct report managers.

• Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition.

• Observes service behaviors of employees and provides feedback to individuals and or managers.

• Manages employee progressive discipline procedures for areas of responsibility.

• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

 

Additional Responsibilities

• Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

 

 

Account Director – W Singapore – Sentosa Cove

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Job Number 20020171
Job Category Sales and Marketing
Location W Singapore – Sentosa Cove| Lot 1412N Muklim 32| Singapore|
Singapore| Singapore
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Provides total account management support for assigned property accounts.
Executes the overall account strategy for assigned accounts to generate and
maximize business for the property. Applies the principles of strategic
account management. Partners with Sales and Marketing leadership| and the
property Leadership team| to develop a comprehensive strategic plan to grow
market share from assigned accounts. As an Account Manager| develops strong
partnerships with buyers for the purpose of penetrating and growing market
share and driving sales for hotel. Focuses specifically on growing market
share from transient and group revenue. Dependent on the size of the property|
the position may also provide day-to-day supervision of Account Sales
associates.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing|
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maximizing Revenue & Managing Profitability

• Develops and implements the overall account strategy for assigned accounts.

• Retains| expands and grows account revenue of existing accounts through
total account penetration| margin management| and implementation of sales and
marketing initiatives.

• Penetrates assigned accounts for group and transient| as well as exploring
opportunities for extended stay and catering sales business.

• Identifies and aggressively solicits new accounts in coordination with any
relevant Sales and Marketing colleagues and Above Property Sales.

• Develops and implements strategic sales plans .

• Builds and strengthens Accounts with existing and new customers| industry
organizations and brand network to enable future bookings. Activities include
sales calls| entertainment| FAM trips| trade shows| etc.

• Understands the overall market dynamics – competitors’ strengths and
weaknesses| economic trends| supply and demand etc. and how to sell to
assigned accounts.

• Identifies emerging business opportunities and risks within assigned
accounts and provide feedback to key stakeholders (i.e. property Leadership).

• Identifies and implements process improvements and best practices.

• Promotes accountability to drive superior business results.

• Achieves account revenue and sales goals as defined by Leadership. Develop
and achieve operating budgets and manage controllable expenses.

• Anticipates and identifies business opportunities and challenges and respond
with a profitable strategy that aligns with overall business direction.

• Increases local penetration of high potential accounts to optimize demand
across all brands and satisfy important property needs.

• Engages in property related events that support the development of existing
and new accounts (e.g.| GM Reception| Concierge Level hospitality| etc).

Managing Sales Activities

• Executes sales strategy to achieve property goals.

• Maintains current business Accounts for new business within accounts.

• Executes designated sales strategies to develop and solicit specific
accounts to achieve revenue goals.

• Includes successful execution of Sales strategies and business processes.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Establishes and maintains accurate and up-to-date customer| account and
opportunity data each account in Opera Sales and Catering to ensure accurate
reporting.

• Executes and supports Customer Service Standards and hotel’s Brand
Standards.

• Participates in and practice daily service basics of the brand (i.e.| MHR
Spirit to Serve Daily Basics| RHR Savvy Service Basics| Courtyard Basics of
the Day).

• Leverages methodologies| technical and business knowledge across the market.

Building Successful Relationships

• Collaborates and engages third parties that are sourced through the
organization for their individual travel or group planning needs.

• Serves as the account’s “local service guarantee” by ensuring that
outstanding service delivery is maintained at every customer touch point|
issues are resolved timely and to the customers’ 100% satisfaction.

• Leverages Above Property Sales and property Leadership to ensure account
saturation | pull-through of account strategies and selling solutions at
the local property level.

• Develops a close working Account with Operations to ensure execution of
strategies at the hotel level.

• Leverages all available sales channels| (e.g.| marriott.com| group and
transient intermediaries| field sales| worldwide reservation offices| etc)| in
an effort to optimize sales revenues.

Providing Exceptional Customer Service

• Gains understanding of the hotel’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solutions both prior to| and
during the program/event.

• Acts as the customer’s advocate through understanding account needs and
opportunities.

• Resolves guest issues that arise in the sales process. Brings issues to the
attention of property leadership.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
features and services that best meet their needs and exceed their
expectations| while building a Account and loyalty to the business.

Additional Responsibilities

• Conducts and coordinates site inspections for hotels| as required.

• Performs other duties| as assigned| to meet business needs.

_

Director of Human Resources – The Westin Singapore

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Job Number 20006488
Job Category Human Resources
Location The Westin Singapore| 12 Marina View| Singapore| Singapore|
Singapore
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

The Director of Human Resources will report directly to the property General
Manager| with a dotted-line (functional) reporting relationship to the
Regional Senior Director of Human Resources and will be an integral member of
the property executive committee. As a member of the Human Resources
organization| he/she contributes a high level of human resource generalist
knowledge and expertise for a designated property. He/she will be accountable
for talent acquisition| succession/workforce planning| performance management
and development for property employees| using technology efficiently| and
coaching/developing others to help influence and execute business objectives
in the most efficient manner. He/she generally works with considerable
independence| developing processes to accomplish objectives in alignment with
broader business objectives. Additionally| he/she utilizes a Human Resource
Business Plan aligned with property and brand strategies to deliver HR
services that enable business success.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Human Resources| Business
Administration| or related major; 4 years experience in the human resources|
management operations| or related professional area.

OR

• 4-year bachelor|s degree in Human Resources| Business Administration| or
related major; 2 years experience in the human resources| management
operations| or related professional area.

CORE WORK ACTIVITIES

Managing the Human Resources Strategy

• Executes and follows-up on engagement survey related activities.

• Champions and builds the talent management ranks in support of property and
region diversity strategy.

• Translates business priorities into property Human Resources strategies|
plans and actions

• Implements and sustains Human Resources initiatives at the property.

• Coordinates the human capital review process at property(s) and leads
succession planning activities on property and in the market| as appropriate.

• Leads the assessment of property(s) leadership pipeline through the human
capital review process and assists with follow-up.

• Creates value through proactive approaches that will affect performance
outcome or control cost.

• Monitors effective use of myHR by property managers and employees.

• Leads and participates in succession management and workforce planning.

• Responsible for Human Resources strategy and execution.

• Serves as key change manager for initiatives that have high employee impact.

• Attends owners meetings as a member of the property executive committee and
provides meaning or context to the Human Resources results (e.g.| retention
statistics| critical open positions| employee satisfaction| and training
initiatives and results); and demonstrates an understanding of owner
priorities.

• Supervises one or more on-property Human Resources| as well as market-based
Human Resources Specialist type resources where appropriate.

Managing Staffing and Recruitment Process

• Analyzes open positions to balance the development of existing talent and
business needs.

• Serves as coach and expert facilitator of the selection and interviewing
process.

• Surfaces opportunities in work processes and staffing optimization.

• Makes staffing decisions to manage the talent cadre and pipeline at the
property.

• Develops staffing strategy (in collaboration with hiring manager) relating
to hiring practices; consults with hiring manager on compensation| benefits|
etc.

• Monitors sourcing process and outcomes of staffing process.

• Ensures managers are competent in assessing and evaluating hourly staff.

Managing Employee Compensation Strategy

• Remains current and knowledgeable in the internal and external compensation
and work competitive environments.

• Leads the planning of the hourly employee total compensation strategy.

• Champions the communication and proper use of total compensation systems|
tools| programs| policies| etc.

• Participates in quarterly internal equity analysis; reviews internal equity
reports and surface issues needing resolution.

• Creates and implement s total compensation management packages/offers|
particularly recognition and incentive programs directed towards property
priorities.

Managing Staff Development Activities

• Ensures completion of the duties and responsibilities of the properties’
Human Resources staff members| as outlined in applicable job description(s).

• Ensures property Human Resources staff is properly trained in all employee-
related human resource information to appropriately respond to property
employees.

• Serves as resource to property Human Resources staff on employee relations
questions and issues.

• Continually reinforces positive employee relations concepts.

_

Assistant Director of Events – JW Marriott Hotel Singapore South Beach

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Job Number 19177716
Job Category Event Management
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

The position assists in the execution of all property events with a seamless
turnover from sales to operations and back to sales. Ensures the team meets
the brand’s target customer needs| ensures employee satisfaction| focuses on
growing event revenues and maximizes the financial performance of the
department. Assists in the development and implementation of property-wide
strategies that deliver products and services to meet or exceed the needs and
expectations of the brand’s target customer and property employees and
provides a return on investment.

CORE WORK ACTIVITIES

Assisting in Managing Event Management Operations and Budgets

• Researches and analyzes new products| pricing and services of competition.

• Reviews scheduled events and troubleshoots potential challenges/conflicts.

• Ensures the property is apprised of all groups that will impact property
operations.

• Works with culinary team to ensure compliance with food handling and
sanitation standards.

• Assists with the oversight of Event Operations including Banquets| Event
Services and Event Technology.

• Assists with the oversight of event planning team (BEO/Resume writers).

• Ensures meeting space and corresponding heart of the house areas are cleaned
and maintained.

• Ensures furniture and equipment is maintained and inventory levels are kept
in accordance to corporate guidelines.

• Assists in the execution of brand service initiatives in event management
areas.

Managing Profitability

• Introduces ideas to leadership team to enable property to remain
competitive.

• Encourages calculated risk-taking to generate incremental revenue and
deliver excellent guest service.

• Develops working relationships with outside vendors and establishes prices
and service agreements to enhance the event experience and to increase
additional revenue opportunities for the property.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or
exceeds guest expectations.

• Consult with customers in order to determine objectives and requirements for
events such as meetings| conferences| and conventions.

_

Director of Food & Beverage – The Westin Singapore

On: By: admin

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Job Number 19169743
Job Category Food and Beverage & Culinary
Location The Westin Singapore| 12 Marina View| Singapore| Singapore|
Singapore
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

Functions as the strategic business leader of the property’s food and
beverage/culinary operation| including Restaurants/Bars| Room Service and
Banquets/Catering| where applicable. Position oversees the development and
implementation of departmental strategies and ensures implementation of the
brand service strategy and brand initiatives. The position ensures the food
and beverage/culinary operation meets the brand’s target customer needs|
ensures employee satisfaction| and focuses on growing revenues and maximizing
the financial performance of the department. Develops and implements property-
wide strategies that deliver products and services to meet or exceed the needs
and expectations of the brand’s target customer and property employees and
provides a return on investment.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 6 years experience in the food and beverage|
culinary| event management| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 4 years experience in the food and beverage| culinary| event
management| or related professional area.

Skills and Knowledge

• Customer and Personal Service – Knowledge of principles and processes
for providing customer and personal services. This includes customer needs
assessment| meeting quality standards for services| and evaluation of customer
satisfaction.

• Management of Financial Resources – Determining how money will be spent
to get the work done| and accounting for these expenditures.

• Administration and Management – Knowledge of business and management
principles involved in strategic planning| resource allocation| human
resources modeling| leadership technique| production methods| and coordination
of people and resources.

• Applied Business Knowledge – Understanding market dynamics| enterprise
level objectives and important aspects of the company’s business to accurately
diagnose strengths and weaknesses| anticipate opportunities and risks|
identify issues| and develop strategies and plans. Aligning individual and
team actions with strategies and plans to drive business results.

• Management of Material Resources – Obtaining and seeing to the
appropriate use of equipment| facilities| and materials needed to do certain
work.

CORE WORK ACTIVITIES

Developing and Maintaining Food and Beverage/Culinary Goals

• Sets expectations and holds food and beverage leadership team accountable
for demonstrating desired service behaviors.

• Reviews financial reports and statements to determine how Food and Beverage
is performing against budget.

• Makes recommendations for CAPEX funding of food and beverage equipment and
renovations in accordance with brand business strategy.

• Works with food and beverage leadership team to determine areas of concern
and develops strategies to improve the department’s financial performance.

• Establishes challenging| realistic and obtainable goals to guide operation
and performance.

• Strives to improve service performance.

Developing and Maintaining Budgets

• Develops and manages Food and Beverage budget.

• Monitors the department’s actual and projected sales to ensure revenue goals
are met or exceeded and opportunities are identified and addressed.

• Ensures cash control and liquor control policies are in place in food &
beverage areas and followed by all related employees.

• Focuses on maintaining profit margins without compromising guest or employee
satisfaction.

Leading Food and Beverage/Culinary Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Achieves and exceeds goals including performance goals| budget goals| team
goals| etc.

• Serves as a role model to demonstrate appropriate behaviors.

• Develops means to improve profit| including estimating cost and benefit|
exploring new business opportunities| etc.

• Identifies opportunities to increase profits and create value by challenging
existing processes| encouraging innovation and driving necessary change.

• Ensures that regular| on-going communication occurs in all areas of food and
beverage (e.g.| pre-meal briefings| staff meetings| culinary team).

• Establishes and maintains open| collaborative relationships with direct
reports and entire food & beverage team. Ensures direct reports do the same
for their team.

• Develops a food and beverage operating strategy that is aligned with the
brand’s business strategy and leads its execution.

• Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.

• Stays aware of market trends and introduces new food and beverage products
to meet or exceed customer expectations| generate increased revenue and ensure
a competitive position in the market.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Reviews findings from comment cards and guest satisfaction results with F& B
team and ensures appropriate corrective action is taken.

• Reviews comment cards| guest satisfaction results and other data to identify
areas of improvement.

• Empowers employees to provide excellent guest service.

• Estimates cost and benefit ratio| maintaining balance between profit and
service satisfaction.

• Shares plans to take corrective action based on comment cards and guest
satisfaction results with property leadership.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Coaches and supports food & beverage leadership team to effectively manage
wages| food & beverage cost and controllable expenses (e.g.| restaurant
supplies| uniforms| etc.).

• Hires food & beverage leadership team members who demonstrate strong
functional expertise| creativity and entrepreneurial leadership to meet the
business needs of the operation.

• Sets goals and expectations for direct reports using the performance review
process and holds staff accountable for successful performance.

• Ensures that expectations and objectives are clearly communicated to
subordinates; subordinates are also open to raise questions and/or concerns.

• Brings issues to the attention of Human Resources as necessary.

• Ensures employees are treated fairly and equitably.

• Coaches team by providing specific feedback to improve performance.

Additional Responsibilities

• Informs and/or update the executives| the peers and the subordinates on
relevant information in a timely manner.

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Estimate food| liquor| wine| and other beverage consumption in order to
anticipate amounts to be purchased or requisitioned.

• Order and purchase equipment and supplies.

_

Director of Finance – Singapore Marriott Tang Plaza Hotel

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Job Number 19166039
Job Category Finance and Accounting
Location Singapore Marriott Tang Plaza Hotel| 320 Orchard Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JOB SUMMARY

Functions as the property’s Strategic Financial Business Leader. As a member
of the executive committee| the Director of Finance champions| develops and
implements hotel-wide strategies that deliver products and services to meet or
exceed the needs and expectations of guests| associates| owners and Marriott
International. The position provides the financial expertise to enable the
successful implementation of the brand service strategy and brand initiatives
while maximizing the return on investment. In addition| creates and executes a
business plan that is aligned with the hotel’s business strategy with a
primary focus on the execution of financial and accounting activities and the
delivery of financial results.

CANDIDATE PROFILE

Education and Experience

• 4-year bachelor|s degree in Finance and Accounting or related major; 3 years
experience in the finance and accounting or related professional area.

OR

• Master|s degree in Finance and Accounting or related major; 1 year
experience in the finance and accounting or related professional area.

CORE WORK ACTIVITIES

Engaging in Strategic Planning and Decision Making

• Develops means to improve profit| including estimating cost and benefit|
exploring new business opportunities| etc.

• Analyzes information| forecasts sales against expenses and creates annual
budget plans.

• Compiles information| analyzes and monitors actual sales against projected
sales.

• Analyzes differences between actual budget wages and forecasted wages for
more efficient budget planning.

• Identifies the underlying principles| reasons| or facts of information by
breaking down information or data into separate parts.

• Thinks creatively and practically to develop| execute and implement new
business plans

• Creates the annual operating budget for the property.

• Provides analytical support during budget reviews to identify cost saving
and productivity opportunities for property managers.

• Implements a system of appropriate controls to manage business risks.

• Ensures a strong accounting and operational control environment to safeguard
assets| improve operations and profitability.

• Analyzes financial data and market trends.

• Leads the development and implementation of a comprehensive annual business
plan which is aligned with the company’s and brand’s strategic direction.

• Provides on going analytical support by monitoring the operating
department’s actual and projected sales.

• Produces accurate forecasts that enable operations to react to changes in
the business.

Leading Finance Teams

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Communicates the strategic goals| the focus and the owner priorities to
subordinates in a clear and precise manner.

• Leverages strong functional leadership and communication skills to influence
the executive team| the property|s strategies and to lead own team.

• Oversees internal| external and regulatory audit processes.

• Provides excellent leadership by assigning team members and other
departments managers| clear accountability backed by appropriate authority.

• Conducts annual performance appraisals with direct reports according to
standard operating procedures.

Anticipating and Delivering on the Needs of Key Stakeholders

• Attends meetings and communicating with the owners| understanding the
priorities and strategic focus.

• Understands and meets the needs of key stakeholders (owners| corporate|
guests| etc.).

• Advises the GM and executive committee on existing and evolving
operating/financial issues.

• Communicates financial concepts in a clear and persuasive manner that is
easy to understand and drives desired behaviors.

• Demonstrates an understanding of cash flow and owner priorities.

• Manages communication with owners in an effective manner.

• Manages property working capital and cash flow in accordance with brand
standard operating procedures and owner requirements.

• Facilitates critique meetings to review information with management team.

Developing and Maintaining Finance Goals

• Ensures Profits and Losses are documented accurately.

• Monitors all taxes that apply| ensuring that taxes are current| collected
and/or accrued.

• Submits reports in a timely manner| ensuring delivery deadlines.

• Develops and supports achievement of performance goals| budget goals| team
goals| etc.

• Improves profit growth in operating departments.

• Reviews audit issues to ensure accuracy.

• Monitor the purchasing process as applicable.

Managing Projects and Policies

• Generates and provides accurate and timely results in the form of reports|
presentations| etc.

• Reconciles balance sheet to ensure account balances are supported by
appropriate documentation in accordance with standard operating procedures.

• Ensures that the P&L is accurate (e.g.| costs are properly matched to
revenue| costs are recorded in the proper accounts).

• Ensures compliance with management contract and reporting requirements.

• Ensures compliance with standard and local operating procedures.

• Ensures compliance with standard operating procedures.

Managing and Conducting Human Resource Activities

• Ensures team members are cross-trained to support successful daily
operations.

• Ensures property policies are administered fairly and consistently.

• Ensures new hires participate in the department’s orientation program.

• Ensures new hires receive the appropriate new hire training to successfully
perform their job.

• Creates appropriate development plans which develop team members based on
their individual strengths| development needs| career aspirations and
abilities.

• Conduct performance review process for employees.

• Participates in hiring activities as appropriate.

_

Director of Housekeeping – JW Marriott Hotel Singapore South Beach

On: By: admin

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Job Number 19156434
Job Category Housekeeping & Laundry
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping| Laundry. Directs
and works with employees to verify property guestrooms| public space and
employee areas are clean and well maintained. Completes inspections and holds
people accountable for corrective action. Position assists in ensuring guest
and employee satisfaction while maintaining the operating budget.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Verifies guest room status is communicated to the Front Desk in a timely and
efficient manner.

• Inspects guestrooms on a daily basis.

• Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.

• Inventories stock to verify adequate supplies.

• Supports and supervises an effective inspection program for all guestrooms
and public space.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed budgeted
goals.

• Verifies all employees have proper supplies| equipment and uniforms.

• Communicates areas that need attention to staff and follows up to verify
understanding.

• Supervises daily Housekeeping shift operations and verifies compliance with
all housekeeping policies| standards and procedures.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the departmental goals to produce desired
results.

Conducting Human Resources Activities

• Uses all available on the job training tools to train new room attendants
and provide follow-up training as necessary.

• Establishes and maintains open| collaborative relationships with employees
and verifies employees do the same with them.

• Schedules employees to business demands and for tracks employee time and
attendance.

• Verifies employees understand expectations and parameters.

• Verifies property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process| where applicable.

• Supervises staffing levels to verify that guest service| operational needs|
and financial objectives are met.

• Observes service behaviors of employees and provides feedback to
individuals.

• Verifies employee recognition is taking place on all shifts.

• Participates in an on-going employee recognition program.

• Solicits employee feedback| utilizes an “open door” policy| and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Participates in employee progressive discipline procedures.

• Celebrates successes and publicly recognizes the contributions of team
members.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Understands the brand|s service culture.

• Participates in the development and implementation of corrective action
plans to improve guest satisfaction.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

_

Director of Sales – W Singapore – Sentosa Cove

On: By: admin

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Job Number 19153607
Job Category Sales and Marketing
Location W Singapore – Sentosa Cove| Lot 1412N Muklim 32| Singapore|
Singapore| Singapore
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Leads and manages all day-to-day activities related to the sales function with
a focus on building long-term| value-based customer relationships that enable
achievement of property sales objectives. Achieves personal booking goals and
makes recommendations on booking goals of direct reports.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

• Works with sales leader to ensure understanding of sales strategy and
effective implementation of this strategy for the segment.

• Works with management team to create and implement a sales plan addressing
revenue| customers and the market for the segment led by the DOS.

• Assists with the development and implementation of promotions| both internal
and external.

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue
potential (e.g.| sets example with personal booking goals).

• Recommends booking goals for sales team members.

Managing Sales Activities

• Monitors all day to day activities of direct reports.

• Approves space release for catering to maximize revenue (DOS| Group) in the
absence of a Business Evaluation Manager.

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy
to achieve property’s financial room and catering goals.

• Assists Revenue Management with completing accurate six period projections.

• Reviews sales and catering guest satisfaction results to identify areas of
improvement.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality| exemplifies customer service and
creates a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Meets with guests during pre- and post-convention meetings to obtain
feedback on quality of product (e.g.| rooms| meeting facilities and equipment|
food and beverage)| service levels| execution against contract and overall
satisfaction.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Incorporates guest satisfaction as a component of department meetings with a
focus on continuous improvement.

• Executes and supports the company’s Customer Service Standards and
property’s Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the company.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Building Successful Relationships

• Develops and manages relationships with key stakeholders| both internal and
external.

• Works collaboratively with off-property sales channels (e.g.| Event Booking
Center| Market Sales| GSO) to ensure the property needs are being achieved and
the sales efforts are complementary| not duplicative.

• Works with Human Resources| Engineering and Loss Prevention to ensure
compliance with local| state and federal regulations and/or union
requirements.

• Attends customer events| trade shows and sales missions to maintain| build
or develop key relationships with GSO Managers and customers.

Managing and Conducting Human Resource Activities

• Interviews and hires management and hourly employees with the appropriate
skills to meet the business needs of the operation.

• Utilizes all available on the job training tools for employees.

_

Vice President Focused Service Brand Management – Hilton – Singapore

On: By: admin

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JOB DESCRIPTION
 
Hilton is one of the largest and fastest growing hospitality companies in the
world| with more than 5|500 properties in over 100 countries and territories.
In the 100 years since our founding| we have defined the hospitality industry
and established a portfolio of 17 world-class brands| including our flagship
Hilton Hotels & Resorts brand| which is the most recognized hotel brand in the
world. We have more than 90 million members in our award–winning customer
loyalty program| Hilton Honors.
The Vice President| Focused Service Brand Management – APAC is responsible for
leading the competitive positioning| launching and ongoing management of each
of our focused service brands in the APAC region (China| India| Japan| SEA and
Australasia). In collaboration with the Global Head Focused Service/All Suites
Brands| the respective Global Brand Heads and other regional stakeholders

this position ensures the focused service brand experience is regionall

relevant to consumers from a product and service perspective| while stayin

true to each brand|s global positioning. Equally as critical to this role i

ensuring the focused service brands generate a compelling return on investment
for owners. This not only includes product and service standard evaluation|
but also identifying ways the category can develop innovative operating models
to improve owner profitability in a managed and franchised estate.

As the focused service category grows| the position will oversee several brand
management and support functions| which are responsible for product
management| brand hospitality/service integration| brand resource/tool
development and brand performance support. The position will use an integrated
brand management approach| working closely with each of the regional country
heads as well as many cross-functional teams to drive strategic initiatives
and key brand performance metrics including: unit growth| guest satisfaction
scores| RevPAR indices| quality assurance scores| EBITDA and other brand
health metrics. The Vice President will also promote Hilton|s focused service
brands by managing relationships with key internal and external stakeholders
as the primary brand/category representative.

The Vice President will leverage prior experience in leadership and
operational roles to build focused service management capabilities within the
hotel leadership team and the APAC corporate office. In addition| this leader
will develop the foundation and infrastructure for future franchising
capabilities of the focused service brands in APAC.

What will I be doing?

As a Vice President| Focused Service Brand Management – APAC| you will be
responsible for performing the following tasks to the highest standards:

_Setting Strategy_

Collaborates with key stakeholders to articulate an inspiring vision for growth of the focused service category that recognizes the unique target audience and operating model of the category| in a manner aligned with Hilton|s global strategy.

In collaboration with the Corporate Strategy team| develops the strategic plan for the focused service category across Asia Pacific| including building the case on how to best launch| scale and support overall performance of the brands in specific country markets.

Ensures the business has the correct focus and delivers the right level of profitability. Adapts the focused service value proposition| operating model| product – including prototype| F&B| and brand culture – to reflect the diverse range of guests| owners| competitors| and operating contexts across the regions.

Develops and executes a launch plan to introduce and grow the franchising business model in APAC.

Evolves the strategic approach to mirror the needs of the focused service property support and enables effectiveness and sustainability as Hilton grows.

Takes an entrepreneurial and creative approach to developing new| innovative ideas that will stretch the organization and push the boundaries within the industry and regions.

_Executing for Results_

Responsible for the brand performance of the Focused Service Brands across APAC. Takes ownership & accountability in developing brand scorecards| monitoring and identifying brand-level improvement opportunities/programs across all brand health metrics and brand KIPs (e.g.| RevPAR index| Hilton Honors enrolment| guest satisfaction| brand standard compliance etc.) and communicates with the relevant stakeholders accordingly.

Assembles a cross-functional set of stakeholders to adapt the brands to the context of a specific country market and conduct all activities needed to launch and grow the brands in new markets| including research| prototype development/design| F&B| and brand culture.

Drives brand management and support activities to ensure effective deployment of brand specific initiatives across the region including development of self-service tools| training| resources| brand standards and modifications. Works closely with commercial| marketing| HSM| IT| Quality Assurance| Openings and other functions to provide the necessary brand-level support.

Works closely with the development team to ensure a strategic approach to new developments and support the development team with any growth opportunities. Ensures development team is equipped with the most current brand specific information.

Identifies opportunities to standardize| streamline| and leverage scale across all cost-drivers at Hilton|s focused service properties.

Leverages personal experience in operations and leadership to drive performance and operational excellence across a growing footprint of focused service properties.

Possesses flexible and creative problem solving skills and is excited about developing solutions that are realistic and actionable. Recognizes that multiple approaches may be needed across a diverse set of operating languages| labor markets| and regulatory contexts.

_Leading Teams_

Cultivates a focused service culture and mind set across the properties| owners and other leaders to underpin the distinct business and operating models needed to drive success in the focused service category.

Leads and influences a broad range of stakeholders without relying on a reporting hierarchy by using influence and collaboration.

The ability to attract and recruit top talent| motivate a team| delegate effectively| celebrate diversity| and manage performance; widely viewed as a strong developer of others.

Creates a sense of purpose/meaning for the team that generates followership beyond her/his own personality and connects others to the greater purpose for the organization as a whole.

Ability to manage change| resolve conflicts and ensure collaboration within teams and/or units; includes maintaining the highest standards of ethical conduct and integrity.

Leads by example and drives the category|s performance with an attitude of continuous improvement by being open to feedback and self-improvement. The leader inspires and energizes the team on an ongoing basis.

Possesses the ability to find ways for professional development for her/his self| direct reports and others| including capability to work with peers and other resources to provide development and mentoring opportunities;

Has the ability to provide effective performance feedback to subordinates and work to ensure the peak productivity of the department and all reports| direct or indirect.

_Relationships and Influence_

Navigates intuitively within a matrixed organization and gains satisfaction from collaborating with colleagues to harness the power of Hilton|s global capabilities for the APAC region.

Develops strong| positive working relationships with owners and owner representatives| gathers feedback| addresses concerns| and cultivates enthusiasm for the brands and support for the brand initiatives.

Is a spokesperson for the category and brands who promotes and builds excitement for the Focused Service category to a broad range of external and internal stakeholders to include owners| guests| colleagues| and media.

Naturally connects and builds strong relationships with others| demonstrating strong emotional intelligence and communication skills.

Inspires trust and followership in others through charisma and passion in his/her beliefs| and drive to support the team and the organization.

Possesses well-honed problem solving skills| including ability to effectively address any issues in collaboration with others as appropriate; ability to proactively identify and prevent potential problems; ability to develop problem-solving skills among direct reports and other team members as appropriate.

Able to work independently and manage the independent work of other team members as appropriate; includes the ability to recognise need for involvement of other teams/peers and capability to effectively facilitate that collaboration.

Possesses robust written and verbal communication skills and a strong and experienced presenter and public speaker.

What are we looking for?

A Vice President| Focused Service Brand Management – APAC serving Hilton
Brands is always working on behalf of our Guests and working with other Team
Members. To successfully fill this role| you should maintain the attitude|
behaviors| skills| and values that follow:

Bachelor|s Degree with over 15 years of relevant experience.

8+ years| experience managing a team of director level management at a unit or corporate level| in a matrix-based organization.

A well-rounded strategic operations leader| comfortable setting and operationalizing strategy.

Multi-lingual with APAC country language (verbal| reading and writing)

8+ years| experience in an operational leadership role

Experience in a leadership role at a focused service/select service brand

Experience working in a franchising company.

Experience working in the hospitality industry a plus but not required.

Recent Hilton property level experience or oversite of Hilton GMs (preferred).

Familiarity of current Hilton platform and internal operating systems (preferred).

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Director of Rooms – The St. Regis Singapore

On: By: admin

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Job Number 19146921
Job Category Rooms and Guest Services Operations
Location The St. Regis Singapore| 29 Tanglin Road| Singapore| Singapore|
Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Functions as the strategic business leader of the property|s Rooms department.
Responsible for planning| developing| implementing and evaluating the quality
of property’s rooms. Position works with direct reports to develop and
implement departmental strategies and ensures implementation of the brand
service strategy and brand initiatives. The position ensures Rooms operations
meet the brand’s standards| targets customer needs| ensures employee
satisfaction| focuses on growing revenues and maximizes the financial
performance of the department. Develops and implements property-wide
strategies that deliver products and services to meet or exceed the needs and
expectations of the brand’s target customer and employees and provides a
return on investment to the owner and company.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 4 years experience in the
guest services| front desk| housekeeping| sales and marketing| management
operations| or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 2 years experience in the guest services| front
desk| housekeeping| sales and marketing| management operations| or related
professional area.

CORE WORK ACTIVITIES

Leading Rooms Team

• Champions the brand’s service vision for product and service delivery.

• Communicates a clear and consistent message regarding departmental goals to
produce desired results.

• Makes and executes the necessary decisions to keep property moving forward
toward achievement of goals.

• Monitors and promotes room rates| specials| and promotions at the residence.

Managing Profitability

• Analyzes service issues and identifies trends.

• Works with Rooms team to develop an operational strategy that is aligned
with the brand’s business strategy and leads its execution.

• Reviews and audits expenses.

Managing Revenue Goals

• Monitors Rooms operations sales performance against budget.

• Reviews reports and financial statements to determine Rooms operations
performance against budget.

• Coaches and supports operations team to effectively manage occupancy and
rate| wages and controllable expenses.

• Compares budgeted wages to actual wages| coaching direct reports to address
problem areas and holding team accountable for results.

Ensuring and Providing Exceptional Customer Service

• Demonstrates and communicates key drivers of guest satisfaction for the
brand’s target customer.

• Delivers excellent customer service throughout the customer experience and
encourages the same from other employees.

• Reviews guest feedback with leadership team and ensures appropriate
corrective action is taken.

• Coordinates and communicates event details both verbally and in writing to
the customer and property operations.

• Creates an atmosphere in all Rooms areas that meets or exceeds guest
expectations.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous
arrangements.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Stays visible and interfaces with customers on a regular basis to obtain
feedback on quality of product| service levels and overall satisfaction.

• Works to continually improve customer service by integrating obtained
feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Ensures that employees understand expectations and parameters for Room
duties.

• Facilitates the development of creative solutions to overcome obstacles and
ensures implementation to continually improve guest satisfaction results.

Managing and Conducting Human Resources Activities

• Interviews and hires employees.

• Ensures employees are treated fairly and equitably.

• Ensures that regular| ongoing communication is happening in Rooms (e.g.|
pre-shift briefings| staff meetings).

• Fosters employee commitment to providing excellent service| participates in
daily stand-up meetings and models desired service behaviors in all
interactions with guests and employees.

• Incorporates guest satisfaction as a component of staff/operations meetings
with an emphasis on generating innovative ways to continually improve results.

• Sets goals and expectations for direct reports using the performance review
process and holds staff accountable for successful performance.

• Solicits employee feedback| utilizes an “open door policy” and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review
Process.

• Conducts annual performance appraisal with direct reports according to
Standard Operating Procedures.

• Champions change| ensures brand and regional business initiatives are
implemented and communicates follow-up actions to team as necessary.

• Identifies talents of direct reports and their teams| and assists with their
growth and development plans.

_