Category: bellboy

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Job Number 20026198
Job Category Rooms and Guest Services Operations
Location The St. Regis Singapore| 29 Tanglin Road| Singapore| Singapore|
Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

_Responsibilities directly related to the role_

Understand the setup and operations of Residences| focusing on the following :

Role of Management Office

Role of Residential Services Team

Other stakeholders and their respective roles

Content of the St. Regis Residences Handbook

Facilities within the Residences

Car park setup and operations

Supper Club Resident Card benefits and policies

Sound knowledge of the functions and operation of on-premise systems and equipments

Ensure to be well-groomed and well-spoken at all times.

Meet with previous shift Doorman/Porter and Concierge to review daily activities and follow-up actions needed| consulting MRS for sensitive or uncertain matters

Legibly assisting to document all pertinent information in Residential Concierge Daily Log and act on outstanding follow-ups diligently

Ensure accurate| factual and concise input of all records and logs

Take| record and relay all messages accurately

Familiarize self with unit numbers| resident names and their preferences

Meet and introduce self to new residents and highlight relevant Residential/hotel services

Open lobby doors and greet all arriving / departing residents and guests

Assist residents and guests in and out of vehicles

Assist residents and guests with loading and unloading of luggage| baby strollers and shopping bags| etc

Assist to deliver resident and guest items to and from the lobby / vehicles to and from their unit (excluding furniture and bulky home décor items)

Assist residents| guests| contractors or deliverymen with respective elevator access

Assist with tagging| storing and retrieving stored items from the respective Concierge stores

Assist with loaning and recording usage of umbrellas and ensuring accurate inventory at the end of each shifts.

Assist to monitor and direct traffic activity of taxis| limousines| resident/guest vehicles and school transport| ensuring smooth and effective flow

Work with Residential Security Team to ensure that all driveways are clear and vehicles are not parked at the driveway unmanned.

Guide new residents/guests to respective Residential or Hotel facilities

Maintain current and updated information on Residential and Hotel facilities/outlets| including but not limited to the operating hours| services| promotions and prices of F&B outlets| Remede Spa| Business Centre| Housekeeping| Laundry| etc

Maintain adequate knowledge of local attractions and activities

Relay accurate directions to residents on inquiries within the local area

Ensure all tasks are executed in compliance with legislated workplace safety and health guidelines.

Successful completion of all training/certification process as required/assigned by Marriott International.

Adhere to Marriott’s Residential Core Brand Standards at all times.

Working knowledge of hotel’s departmental policies and procedures

Familiar with hotel and Residences Fire Safety and Evacuation procedures

Maintain open communication with the Residential Services Team| Management Office| outsourced teams to share and resolve resident issues| where needed

Respect and maintain a high level of confidentiality for Residents’ privacy| personal information| private activities and incidents

]

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Job Number 19123049
Job Category Rooms and Guest Services Operations
Location The St. Regis Singapore| 29 Tanglin Road| Singapore| Singapore|
Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Greet guests and inform them of property amenities| services| and hours of
operation| and local areas of interest and activities. Open doors and assist
guests/visitors entering and leaving property. Assist with luggage storage and
retrieval. Transport guest luggage to and from guest rooms and/or designated
bell area. Assist guests/visitors in and out of vehicles| including assisting
guests with loading/unloading luggage. Supply guests with directions. Arrange
transportation (e.g.| taxi cab| shuttle bus| limousine/sedan service) for
guests/visitors| and record advance transportation request as needed. Dispatch
bell staff or valet staff as needed. Communicate parking procedures to
guests/visitors. Follow up with guests to ensure their requests or problems
have been met to their satisfaction. Develop and maintain positive working
relationships with others.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 75
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Move at a speed that is required to respond to work situations (e.
g.| run| walk| jog). Read and visually verify information in a variety of
formats (e. g.| small print). Grasp| turn| and manipulate objects of varying
size and weight| requiring fine motor skills and hand-eye coordination. Reach
overhead and below the knees| including bending| twisting| pulling| and
stooping. Move over sloping| uneven| or slippery surfaces and steps. Move up
and down stairs and/or service ramps. Welcome and acknowledge all guests
according to company standards. Speak with others using clear and professional
language| and answer telephones using appropriate etiquette. Maintain
awareness of undesirable persons on property premises. Perform other
reasonable job duties as requested by Supervisors.

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